Program Operations Manager (m/f/d)

About The CompanyTomorrow University: A Next-Generation University for Impactful CareersEducation is the most powerful lever for driving the transition to a sustainable society. That’s why we’ve built a university dedicated to educating and empowering the change-makers of tomorrow. We offer accredited degree programs designed to equip learners with 21st-century competencies while providing access to a world-class network of experts to maximize their impact. As a remote-first institution, we use technology and AI to enable flexible, personalized learning - accessible from anywhere in the world.

We are proud to be the first EdTech startup in Europe with a fully state-recognized university license and to be ranked among the Top 20 EdTech startups globally. Our InspirationWe believe that transforming education requires rethinking how we teach. At Tomorrow University, we move beyond the traditional, teacher-centered approach and embrace a student-centric learning model. Our goal is to equip learners with the essential skills and mindset needed to create global impact, supported by a vast network of change-makers.

Our MissionAt Tomorrow University, we leverage science and technology to enhance learning while fostering a global community for continuous growth and impact. Our students learn by applying their knowledge to real-world challenges and engaging with world-class educators, mentors, and partners from around the globe. Be aware that all of our positions are completely Remote but our working hours are Central European Time (+/- 2h)About The RoleWe’re looking for a detail-oriented Program Operations Manager to help deliver a smooth, impactful experience across our global learner community.

You’ll be the engine behind the day-to-day operations of our programs, managing the smooth delivery of our learning model, coordinating challenges, live sessions and bringing the University learning calendar to life. Daily operations is just one aspect of the job. You’ll spot opportunities to streamline, automate and improve. You’ll bring an eye for efficiency, love solving complex problems and creating engaging experiences, and thrive in a fast-paced, high-trust environment where proactive ownership is key.

Working closely with our Product, Tech, Academics, and Community teams, you’ll make sure every part of the learner journey, from onboarding to graduation, is seamless, scalable and inspiring. This is a role for someone who thrives on detail, loves building better systems, and is motivated by seeing their work have a real, positive impact. Your Main Tasks Will Include💡Overseeing day-to-day learner operations that enable a smooth experience for learners: Coordinate staff and optimize the university schedule for our different programmes on a half-yearly basis.

Own and maintain learner-facing materials such as the Student Handbook, FAQs and other resources, in line with Academic policies. Prepare challenges using our tech stack, before they go liveCreate challenge cohorts so that they are available for learners to sign up in advanceConceptualize, plan and efficiently communicate program-related changes (ie grace period communication)Answer any HubSpot questions related to program delivery🤝 Collaborate cross-functionally with internal teams, including Platform, Academics and University Operations, to ensure flow in the learner experience.

Collaborate with learning designers on weekly challenge prepConceptualize and build automations to make the challenge prep/delivery process more efficientCollaborate with the Platform Team to solve program delivery-related issues🎈Collaborate with the Community Manager to create engaging online and in-person moments, as well as other support needed as we grow and expand.

Coordinate the overall onboarding (Immersion) experience for new learners, including pre-start communications, setting up learners on Slack and scheduling live kick-off sessionsIdentify eligible graduates, track their progress and manage their graduation experience as a key moment in their learning journeyProvide logistics support for University-led in-person immersions, such as venue hire, catering and programmingWhat We Are Looking ForStrong operational experience - ideally 4+ years in programme operations, ideally in an education or startup/scale-up environmentExceptional attention to detail and organisational skills - you’re comfortable managing multiple timelines and priorities without dropping the ballProcess-oriented mindset - you love finding ways to streamline and improve systems, and you’re confident designing or implementing automations (e.

g. HubSpot, Notion). Experience with digital tools and platforms - such as Slack, Zoom, Google Workspace, and learning management systemsA confident communicator - able to clearly and proactively explain complex information across diverse teams and learner groupsCollaborative, proactive and adaptable - with a problem-solving mindset and ability to work independently in a remote-first, fast-paced environment, without compromising on qualityFluency in English is required - German is a plusWhat Matters To UsWe’re looking for people who thrive in a dynamic, mission-driven environment. These traits are especially important to us:

Ownership & Independence – You take initiative and get things doneCollaborative Mindset – You enjoy working across teams and disciplinesClear & Thoughtful Communication – You know how to adapt your message to different audiencesIntegrity, Curiosity & Growth – You’re honest, open-minded, and always looking to learnProactivity & Drive – You bring energy and momentum to your workCommitment to Execution – You don’t just dream big—you make things happenPassion for Sustainability, Entrepreneurship & Technology – You care deeply about building a better futurePerks & Benefits🚀 Work from anywhere, anytimeOur flexible work culture gives you the freedom to design your day.

Need a change of scenery? We offer a co-working budget so you can connect and collaborate wherever you are. 🌱 Grow with usAt Tomorrow University, we foster lifelong learning. You’ll have access to our innovative programs and be part of a culture that encourages continuous growth, personally and professionally. 🌍 Travel the world togetherTwice a year, we bring the whole team together for a week-long Workation somewhere in Europe, think bonding, brainstorming, and big ideas in beautiful places. 🌴 Time to rechargeYou’ll get 25 vacation days per year, plus public holidays based on your location.

Ready to shape the future of education and make an impact? Join us and help reimagine how we learn, grow, and build a better tomorrow. At Tomorrow University, we believe in your potential, not your paperwork. Degrees are great, but your drive matters even more 🚀