Customer Service Representative

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

DescriptionDo you enjoy being in daily contact with our customers and offering them the best possible service for processing their orders? Do you feel comfortable in an international environment and appreciate the insight into the various customer segments that we serve with our globally distributed locations?This role at Toradex is an excellent opportunity for a highly motivated individual who enjoys acting as a central interface to our customers to ensure sustainable success. Suppose you love to master challenges through precise work and use your excellent communication skills in daily interaction with our global customer base.

In that case, you are the perfect addition to our team.

Roles & ResponsibilitiesEnsuring optimal order processing to assure a great customer experienceReceive, review, and process new orders based on customer purchase orders (POs)Creating order confirmations and releasing shipments of products to customers according to available stockHandling of product returns and respective credit notesAssure prompt follow-up of overdue (pre-)payments and double paymentsFollow up on diverse customer inquiries about prices, product lead times and tracking numbersHandle customer phone calls, English and GermanManage the customer master data in the ERP systemProactively supporting the procurement team with the demand planningSupporting the logistics team with inbound and outbound deliveriesEnsuring the best product availability by managing internal stock transfers between multiple warehouse locationsSkillsCommercial degree/qualification or similar2+ years professional experience in the areas of customer service and/or logisticsProactive, precise, and service-oriented way of workingOrganizational talent with excellent teamwork and communication skillsHigh degree of independence and commitmentStrict requirement:

Excellent German and English skills: reading, writing, speaking:

Level C2 CEFRSound knowledge of Microsoft Office and ideally with an ERP system like Microsoft Dynamics 365Ability to find economic solutions to problemsWhat do we offerA great agile and intercultural work environment, including flat hierarchies, an open-door policy, a focus on empowerment, joint responsibility, and mutual trust and supportWorking with a skilled, high-achieving, experienced, fun, international, and growing team—with lots of opportunities to develop your professional career, take on further responsibilities, and grow with the companyToradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.

g. supercars, self-driving tractors, patient monitoring systems – to name a few. We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide. For more informationVisit our Homepage: www. toradex. comConnect with us and join our community!: https: //community. toradex.

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