Customer Operations & Services Officer

Contexte et environnement International and multicultural environment, complex organization with various actors in the network. Permanent evolving shipping industry with a strong competition between major oil company competitors and new entrants. Activités Order and Delivery Management Activities Provide timely and right information for customer's enquiry on price, product availability and extra costs. Extra costs must be accepted by customer Ensure customers with credit block are flagged to Credit Management and Marine Manager in-charge for resolution before arrangement of delivery Avoid mis-delivery and minimize cost of delivery.

In event of mis-delivery or shortage, seek alternatives and provide options to customers Manage customers and suppliers claims and seek approval from the RCSM Deputy/ Regional CS Manager if required Contribute to build up and maintain customer relationships and ensure customer satisfaction Ensure orders are executed are in compliance with TotalEnergies’s ethics and TotalEnergies Lubmarine’s policy. Administration Activities Handle emails and answer telephone enquiries. Perform filing and archiving Perform ad hoc tasks upon management request.

Organization Administration Out of office coverage Identify best practices and share suggestions about possible improvement Act in accordance with local legislations, Group ethic rules and safety / quality specification Profil du candidat Experience in Customer Service with a min. 3 years’ experienceGood communication and interpersonal skills, attention to details. Proactive & innovative in seeking alternatives Informations supplémentaires TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.