Tour Executive (Full-Time) – Look Lanka Tours

Tour Executive (Full-Time) – Look Lanka ToursLocation: Balapitiya / Ahungalla (On-site)Start Date: ASAPSalary: Competitive + incentives (negotiable based on experience)Also open to: Interns & Trainees (with stipend + training)About Look Lanka ToursLook Lanka Tours is a friendly, Sri Lankan DMC creating tailor-made holidays for travelers from Europe, India, the Middle East, and beyond. We focus on warm service, honest pricing, and memorable experiences across culture, wildlife, and beaches.Role OverviewYou’ll handle guest inquiries end-to-end turning leads into confirmed bookings. This includes crafting itineraries, preparing quotations, coordinating hotels/drivers, and keeping guests happy from the first WhatsApp message to the airport drop-off.What You’ll DoRespond to inbound leads (email, WhatsApp, web forms) quickly and professionally.Build customized Sri Lanka itineraries and clear day-by-day plans.Prepare price quotations using our rate sheets and partner offers.Coordinate hotel bookings, transport (cars/vans/buses), safaris, activities, and guides.Maintain pipelines, follow-ups, and reports; hit monthly conversion targets.Work closely with operations to ensure smooth tour execution and guest satisfaction.Keep product knowledge updated (hotels, activities, entrance fees, seasonal tips).Communicate proactively with guests before, during, and after the trip.Must-HavesGood written & spoken English; additional languages are a plus.Strong attention to detail and follow-through.Comfortable with Google Workspace (Docs/Sheets), WhatsApp, and email etiquette.Positive, friendly attitude and problem-solving mindset.Willing to work some weekends/after-hours during peak periods (with time-off in lieu).Nice-to-HavesPrior experience in a DMC/travel agency or hotel reservations.Knowledge of Sri Lankan destinations, distances, and popular activities.Familiarity with B2B agent communication.Basic costing skills and margin management.What We OfferAttractive basic + performance incentives.Training on itineraries, pricing, and CRM processes.Clear growth path to Senior Tour Executive / Product / Operations.Friendly team culture and real impact on guest happiness.Interns & Trainees WelcomeWe provide hands-on training in itinerary building, quoting, supplier coordination, and guest handling.Stipend + performance bonus opportunities.Outstanding performers can convert to full-time roles.How to ApplyEmail your CV (PDF) + a short note on “Why I’d love to work at Look Lanka Tours” to hr@looklanka.comWhatsApp for quick chat: +94 759003003Subject line: Application – Tour Executive – [Your Name]