Customer Experience Analyst

Job DescriptionCustomer Experience AnalystRank 5Scarborough, ON (Hybrid)Deadline: Please apply before August 20, 2025. Toyota Canada Inc. (TCI) currently has an exciting full-time opportunity for a Customer Experience Analyst. This role will work within the Customer Experience department and across the enterprise to drive better customer experience outcomes and overall customer satisfaction and reliability to our business and brands. The successful candidate will be accountable for evaluating customer journey, satisfaction, and behavioral data to identify patterns, identify root causes, and produce insights that inform business outcomes. This role works at the intersection of data, customer experience, and business operations.

It will help the development and implementation of data-driven actions that improve customer experience and operational performance. The analyst also contributes to maintaining a unified customer experience across channels and functions. What We’ll Bring:

Company & CultureA hybrid work environmentA work environment built on teamwork, flexibility and respectProfessional growth and development programs to help advance your careerA focus on respect for people and continuous improvementSummer Hours – condensed work week during the summerBenefitsCompetitive compensation package including bonusExtended health care and dental benefits effective immediatelyCompany pension plan with additional employer contributionsAssociate vehicle discount programReimbursement programs (tuition & fitness)Paid holiday shutdown and competitive paid time off benefitsSabbatical leave programWhat You’ll be Doing:

evaluate and interpret data across multiple CX-relevant sources — including sales/service, website activity, call center interactions, and Voice of Customer (VoC) feedback — to generate and implement actionable business strategyDevelop predictive models, algorithms, and scoring frameworks to enhance customer interactions, retention, sales performanceCommunicate findings clearly to both technical and non-technical audiences, driving adoption of insights and enabling data-informed implementation of CX strategiesMaintain a centralized inventory of customer engagement touchpoints to ensure a seamless and consistent customer experience across all platforms and channels.

Build and maintain interactive dashboards and advanced visualizations to aid strategic and operational decision-making across departmentsPartner with IT to prioritize and maintain customer-related data requests, ensuring timely delivery and alignment with business needsIdentify, extract, and mine customer experience data from internal and external systems to investigate market trends, discover customer journey gaps, and opportunities for new products or servicesConduct advanced systematic research to uncover patterns, outliers, and correlations in customer behaviorCollaborate with business stakeholders and recommend approaches to customer-centric problems through analyticsWhat You’ll Bring:

Post secondary degree/diploma in Business, Data Analytics, Statistics, or related field4+ years of work experience with minimum 3+ years with Customer Experience or marketing analytics focus3+ years working with SQL and experience working with large datasets3+ years experience Python or similar for data analysisHands-on experience with customer data sources: survey results (e. g. , CSAT, NPS, CES), journey analytics, CRMExperienced in SAP Data modules an assetExperience working with RESTful Web services is an assetExperience using reporting, dashboarding/visualization tools (e. g.

, Power BI, Tableau)Knowledge of how to translate data into actionable insights and clearly communicate findings to business stakeholdersStrong analytical, organizational and Project Management experienceStrong grasp of diagnostic and descriptive analyticsMachine learning and statistical modelling experience would be an asset Excellent communication, storytelling, and presentation experienceNice to have experience in automotive, retail, financial services, or subscription-based industriesAbout UsToyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax.

Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives. What Sets Us Apart?A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility. What You Should Know: Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences.

We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.