Dealer Relations Associate

Toyota Motor Philippines is looking for a Dealer Relations Associate to join our Customer Relations Department based in Makati City, Philippines. In this role, you are expected to be a domain expert in monitoring and evaluation of Dealerships over-all Customer Care and Customer Satisfaction performance. Your role and responsibilities: Ensure implementation of TMP standards, policies and guidelines in the Dealerships customer relations operationsOversee Dealerships training programs related to customer relations and customer satisfaction.

Develop necessary improvements/updates in Dealer trainings related to Customer Service to ensure the relevance and quality of the programGuides dealers to conduct customer surveys to measure Customer Satisfaction & NPS and Voice of CustomersProvide timely feedback and proper coordination to TMP and other related departments on Voice of Customers (VOC)Leads utilization of VOCs for Dealer CS & Customer Experience ImprovementManages the Qualtrics XM (Experience Mgt) SystemConduct periodic audit and dealer visitsAnalyze customer data and enhance processes in relation to dealer systemsSpearhead the administration and support in Dealerships customer serviceOur perfect match:

You have a bachelor's degree in any Marketing related course. You can make customers and their needs a primary focus of one's actions, developing and sustaining productive customer relationships. You can establish courses of action for self and others to ensure that work is completed efficiently. You can develop and use collaborative relationships to facilitate the accomplishment of work goals. You are capable of setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.

You are proactive; taking prompt action to accomplish objectives and taking action to achieve goals beyond what is required. Skills required: Data AnalysisCustomer Satisfaction / Experience Activity ImplementationProficient in MS Excel, MS Powerpoint (knowledge in SAP is a plus)Ability to implement Process improvements and Creation of SOPsTraining Program ManagementExcellent Communication skillsHighly organized, detail orientedPlease apply through the link below. https: //www. careers-page. com/toyota-motor-philippines-corporation/job/L67RW85W