Leave Compliance Coordinator

Position : Leave Compliance Coordinator Location: Tampa, FL Duration:

6+ Months ContractResponsibilities• Assists associates with leave of absence requests and guides them through the process • Assist with leave line for phone calls, case set up and answer questions from associates • Handle caseload for multiple bottlers by processing tasks and updating case notes • Processes all FML leave of absence and concurrent state and company leave paperwork according to established procedures and laws • Provides timely and accurate responses to consultant, associates and all levels of management concerning day-to-day issues and activities • Administer the FMLA policy and concurrent state and company leaves • Review LOA/vendor documentation for accuracy and completeness.

• Make recommendations to approve or deny requests for FMLA based on federal regulations. Make recommendations to approve or deny state and company concurrent leaves based on requirements.

• Administer multiple shared email boxes and distribute notifications appropriately • Coordinates correspondence, forms and other documents via the claim system • Generate/analyse reports as required • Maintains and reviews files, including intermittent time recording, pattern and usage • Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines • Support team by processing mailings for multiple clients • Maintains compliance with standards and federal/state regulations • Contact Providers for clarification • Support management with special projects as necessary Requirements• Associate’s degree or equivalent combination of education and experience • 2-5 years of FMLA/absence management claims handling • 1 yr of administration of company leaves of absence • Excellent customer service skills and ability to manage difficult and stressful situations • Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships • Ability to manage business expectations and resolve concerns, by communicating status and issues • Ability to effectively prioritize and escalate customer issues • Ability to interpret and analyse multiple facts