Tr Customer Support Officer

Job DescriptionRole: Customer Support Officer - BPOLocation: Pune/MangaloreWho are we looking for?Graduate individuals with excellent communication skills and minimum 1 year of experience in BPO/ Customer Service industryAnalytical skillsTechnical SkillsOperating the computer- IntermediateMS Office - IntermediateAvaya/Phone Operating skills – BeginnerFluent in Spoken and written English with effective Business CommunicationCommunication in neutral accent over phoneActive listening and probing skillsBasic knowledge of InsuranceTyping Speed 30 WPMProcess SkillsRespond to customer queries via inbound/outbound calls and emails within defined SLA’sRecord interaction using client system with proper classificationRefer Knowledge base and perform task as per defined processFollow up and closure of interactions to ensure customer satisfactionPassionate about customer serviceComfortable with Rotational shifts, extended working hours and weekly offs.Candidate should clear the V&A and online typing testsBehavioral SkillsPositive energyPositive attitudeSelf learnerQualificationAny Graduate, Freshers can applyWhat’s in for you?At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.You get an open and transparent culture along with freedom to experimentation and innovationWho are we?Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.(**Edit Needed)