Training Coordinator

Job SummaryDeliver specialized training programs focused on operational excellence, communication skills, and performance development within a call center environment. Trainers will work closely with internal and external teams to ensure that all training initiatives are relevant, impactful, and aligned with business goals.Key ResponsibilitiesDesign and deliver customized training programs for call center operations, including product knowledge, customer service, and soft skills.Conduct thorough training needs assessments to identify performance gaps and skill enhancement opportunities.Facilitate engaging in-person and virtual training sessions for new hires and existing employees.Evaluate training effectiveness using feedback, assessments, and performance data; recommend improvements where needed.Collaborate with stakeholders and team leaders to ensure training content supports operational goals and customer satisfaction metrics.Stay up to date with industry trends, customer service best practices, and emerging training technologies.Experience & RequirementsExperience: 3 to 6 years as a trainer, with at least 2 years of experience in a call center or BPO environment (preferably in customer service, sales, or operations training).Shift: Must be available to work from 3:00 PM to 12:00 AM (IST).Strong facilitation, coaching, and communication skills.Proven ability to manage end-to-end training processes and evaluate learning outcomes.Experience with Learning Management Systems (LMS) and virtual training tools (e.g., MS Teams, Zoom, WebEx).Ability to adapt content and style to diverse learning audiences