Training Manager

1. Purpose of RoleThe Training Manager is responsible for formulating and executing strategic learning and development initiatives across Genting Malaysia Berhad’s diverse operations — including Hospitality, F&B, Theme Park, Casino, and Support Divisions.The role aims to elevate workforce capabilities, ensure service excellence, and support the company’s long-term talent and succession pipeline.2. Key ResponsibilitiesDevelop and implement the annual Learning & Development Strategy aligned with the company’s business priorities, manpower plan, and service standards.Conduct comprehensive Training Needs Analysis (TNA) across divisions to identify functional and leadership competency gaps, ensuring alignment with business performance metrics.Design, organize, and evaluate structured learning programs — including service culture training, leadership development, technical skills, and regulatory compliance programs (e.g., Gaming, Safety, and Customer Service).Partner closely with Heads of Departments and Business Unit HR to ensure that all training programs directly support operational effectiveness and employee growth.Evaluate training effectiveness through post-program assessments, ROI tracking, and performance improvement indicators, providing insights for continuous enhancement.Manage internal trainers, coordinate with external training providers, and oversee the training budget to ensure optimal resource utilization and cost-effectiveness.Supervise 10 subordinates ensuring adequate tasks are assigned & completed satisfactorily and their development needs are planned and executed effectively.Review and maintain training policies, SOPs, and audit documentation to meet internal and external compliance requirements.Prepare and present training reports, dashboards, and recommendations to management and HR leadership for review and decision-making.3. Qualifications and ExperienceBachelor’s Degree in Human Resources, Education, Business Administration, or related discipline. A Master’s Degree or professional HR certification (e.g., CIPD, SHRM, HRDF) is an advantage.Minimum 8–10 years of progressive experience in Learning & Development or Training Management, preferably in a large-scale hospitality or service.Proven track record in training design, facilitation, and evaluation using frameworks such as the Kirkpatrick Model or ROI Methodology.Experience with HRDF/HRD Corp processes, including claims, reporting, and program approvals.Strong stakeholder management skills with the ability to collaborate effectively across multi-property, multi-functional, and unionized environments.Familiarity with digital learning platforms, e-learning content creation, and excellent facilitation, communication, and analytical skills with a passion for people development.4. Core CompetenciesStrategic Thinking & Workforce AlignmentLeadership & InfluenceStakeholder CollaborationAnalytical & Problem SolvingCoaching & MentoringInnovation & Continuous Learning