Training & Quality Manager

Training & Quality ManagerYou're the player we're missing on this TOP Team!We’re looking for a Training & Quality Manager. The Training and Quality Manager is responsible for the administration and leadership of the Training and Quality departments in the assigned campaigns. This includes understanding and exceeding the established objectives for both areas. Additionally, this role involves creating and managing action plans that improve the quality of the department’s processes.What you’ll be doing:Develop and implement comprehensive training programs aligned with the objectives and operational needs of the assigned accounts.Develop and maintain quality processes that incorporate best practices and quality management principles.Oversee and ensure that the Best QA and Best T&D models are implemented on the accounts under their responsibility, as well as consistency in process execution.Supervise and confirm the evaluation and measurement of the effectiveness of training and quality programs, analyzing results to drive continuous improvement.Actively attend conferences and meetings that require their attention to keep client information and internal processes updated and calibrated.Prepare reports ensuring that performance and KPIs meet targets and improve.Lead initiatives aimed at the continuous improvement of training and quality methods.Lead and manage direct reports, fostering a culture of continuous learning, teamwork, excellent communication, and collaboration.Work closely with stakeholders to communicate the value and results of training and quality initiatives.Collaborate with clients to understand their expectations and incorporate their feedback to improve processes.Promote a positive and innovative work environment between the quality and training departments.The TOP Team is looking for someone who:Professional in business administration or similar careersEnglish level: C1Minimum of 1 year leading work teams and 1 year and 6 months in BPOSpecific Certifications:Six Sigma Green Belt or higher (Preferred)Let’s talk about benefits:Long-term contract.Employee fund.Volunteer programs.Career plan.Life insurance coverage.This is what sets us apart:We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We don't stop innovating and we always go beyond.At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.Make a difference with the TOP Team!