Training Specialist

Who We AreAt InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.What’s the Role About?If you like to solve problems and interact with people around the Globe, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills?What’s it in for YOU?Paid TrainingHMO and Group Life InsurancePaid Time OffReferral ProgramCareer AdvancementEssential FunctionsTrain and facilitate sessions for new hires and tenured agents.Collaborate with Quality and Operations teams to align training with business outcomesConduct TNA (Training Needs Analysis) and launch targeted refreshers and up-skilling programsServe as an SME to support production in the absence of the Unit ManagerParticipate in calibration sessions with operations and the QA teamRequired Education And ExperienceBachelor’s degree in any discipline and/or equivalent work experienceMinimum of 1 year training experience in BPOFamiliar with KPIs and techniques on how to achieve themKnowledge on how to create instructional designPatient, high energy, adaptable with shift flexibility and classroom staminaStrong problem-solving skillsCan work on-site on shifting schedule