"Lead a team that shapes the online shopping experience for thousands of customers. " We're building a brand-new Hungarian-speaking customer support operation in Debrecen for a rapidly growing global e-commerce platform. As Team Leader, you'll play a key role in launching and leading a high-performing support team — coaching agents, monitoring performance, and ensuring a smooth and positive experience for online shoppers. If you're passionate about people, process, and customer experience — and thrive in a fast-moving, digital-first environment — this role is for you. What You'll Be Doing:
Lead and support a team of customer service agents, ensuring daily operations run smoothly; Monitor team performance, identify trends, and implement improvement plans; Coach and mentor team members to meet quality, efficiency, and customer satisfaction goals;Handle escalations and support team members in resolving complex customer cases;Collaborate with internal departments (QA, WFM, Training) to drive service consistency;Help implement processes, workflows, and engagement strategies as the team grows;Report regularly on team KPIs and contribute to a culture of performance and accountabilityRequirementsHas previous experience in a Team Leader / Supervisor role (preferably in customer service or a contact center);Minimum high school diploma (college degree preferred);Understands the dynamics of a fast-paced e-commerce or BPO environment;Proficiency in MS Offices;Fluent Hungarian and English (B2 or higher)Benefits1 month signing bonusCompetitive salaryCafeteriaTeam building and free time activitiesModern office environment in DebrecenTrainings
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