Transfer Agency Senior Associate, Client Processing

Job DescriptionTransfer Agency Senior Associate, Client ProcessingAt BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.We’re seeking a future team member for the role of Transfer Agency Senior Associate, Client Processing to join our team. This role is located in Dublin, Ireland.In this role, you’ll make an impact in the following ways:Act as the main point of contact for the client concerning operational and service-related matters. Responsibilities include attending weekly, bi-monthly, and monthly client calls, and reviewing the monthly scorecard.Engage in the launch of new funds.Address client concerns and requests promptly and within the agreed timeframe.Supervise client servicing functions where appropriate to ensure client satisfaction with the provided service.Ensure all staff maintain a proactive, professional relationship with key client stakeholders.Keep the Manager updated on client issues and their progress, highlighting any urgent client concerns or complaints to management immediatelyEnsure deals are accepted and processed in accordance with fund prospectus and Central Bank guidelines.Ensure all deals are processed with zero error tolerance.Ensure adequate controls are in place around the dealing process.Monitor deal acknowledgement as detailed in client service level agreement (SLA), including intra-day tie outs.Ensure accurate and timely completion of cash availability and prediction reports to fund managers and valuation departments.Ensure Supervisors provide accurate and timely dealing reports to the Cash Team upon which they will instruct payments and pre-advises.Ensure prices and factors entered into the transfer agency register are accurate.Ensure Supervisors perform a daily tie out with valuation departments.Monitor the distribution of daily deal confirmations ensuring that these are sent within the client SLA deliverables.Communicate any significant operational issues that arise to Manager.Ensure Supervisors respond in a professional and proactive manner to any dealing queries received from the client or shareholders.Ensure Supervisors maintain daily/monthly files in a manner suitable for future review by the fund and internal auditorsTo be successful in this role, we’re seeking the following:Degree in relevant disciplineAt least 4 years experience in Transfer Agency preferably in Alternative Transfer Agency Co-ordinate daily/weekly/monthly management information systems (MIS).Ensure projects allocated to you by your line Manager are completed within the deadlines laid down.Ensure BNY and client standard procedures and controls are adhered to on a daily basis by all staff under your management.Review functional checklists and procedures to ensure sufficient controls are in place to accurately complete functional tasks.Ensure all staff are advised of client and departmental procedural changes, that these changes are understood by all staff and that procedures and checklists are updated to reflect sameAt BNY, our culture speaks for itself, check out the latest BNY news at:BNY NewsroomBNY LinkedInHere’s a Few Of Our Recent Awards America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits And RewardsBNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.