Transition Programme Manager

Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders.A newly created role has arisen within our Origination function at PIC: we are recruiting for a Transition Programme Manager to join our Transitions department, which plays a critical role in the management and delivery of transition projects for clients. This involves delivering efficient project management processes, standards, and governance frameworks to reduce cost, mitigate risks and drive value across the Company.The purpose of this role is to engage and develop strong working relationships with stakeholders at all levels to ensure key internal departments (Operations, Origination, Finance, Finance Actuarial, IT, Longevity Risk Management, Information Management, Legal and Risk) and PIC's third parties (Administration, Legal, Communications, Actuarial) to ensure that transition processes deliver on our commitments to clients and quality into the business.You will partner with our Co-Heads of Transition Management to deliver strong business outcomes relating to systems, processes, and technology improvements and automation as appropriate, which deliver positive outcomes for the Company brand and market reputation as well as for our policyholders on a consistent basis.Specific accountabilities assigned to the role of Transition Programme Manager:Programme Leadership: Lead and manage a programme comprising multiple, concurrent client-facing transition projects, ensuring cohesive delivery and oversightProject Governance: Establish and maintain appropriate project governance, including reporting, documentation, and controls in line with internal standardsEscalation: Act as a primary escalation point for clients, transition managers or third parties, ensuring a professional and responsive service that meets or exceeds expectationsPlanning and Scheduling: Oversee detailed programme planning, project scheduling, and resource allocation to ensure timely delivery across all workstreamsBudget Management: Manage the overall programme budget (multi-million-pounds), including individual project cost tracking, forecasting, and reporting. Ensure cost efficiency and accountabilityStakeholder Management: Collaborate with internal stakeholders (Origination, Operations, HR, Finance, etc.) and external partners to align project objectives and deliverables with financial and human resource capacityRisk and Issue Management: Proactively identify and manage programme risks, issues, and dependencies, ensuring effective resolution or escalationTeam Leadership: Provide leadership, guidance, and development support to Transition Managers and connected internal teams and third parties across the programmeQuality Assurance: Monitor the quality of project deliverables to ensure they meet business requirements and client satisfaction standardsKeeps informed of industry trends, market developments, regulatory changes in insurance/financial services as well as best practices relating to the TransitionRequirementsExperience:Proven track record of successfully delivering large, complex programmes, ideally across insurance, financial servicesDemonstrated experience of managing multi-million-pound departmental budgetsExperience in leading client facing onboarding programmes at scaleTrack record of delivering measurable outcomes in terms of client satisfaction, operational efficiency and commercial performanceSignificant experience working with executive stakeholders and cross-functional teamsDemonstrated ability to introduce and embed governance frameworks and risk management processesEvidence of fostering a high-performance culture and developing strong project managersExperience in budget management, and performance reportingExperience in developing effective monitoring and quality control processesKnowledge:Deep understanding of programme and project management methodologiesStrong knowledge of insurance operations, client onboarding and transition processesAwareness of governance, compliance and risk frameworksFamiliarity with change management principles and application to complex client projectsSkills:Exceptional leadership and people management skills, able to inspire, coach and motivate a diverse teamExcellent stakeholder management and influencing skills, with the ability to engage credibly at Senior Executive levelsStrong analytical and problem-solving abilities, with structured approach to issue resolutionHighly effective communication skills (written, verbal and presentation) with the ability to distil complex information into clear, actionable insightsAbility to balance strategic vision with hands-on delivery oversightSkilled at driving continuous improvement, innovation and best practice adoptionCommercial judgement and analytical mindset with the ability to analyse data and make informed decisionsGood working knowledge of MS Excel, MS PowerPoint, MS Word and Power BIBenefitsIn addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.