Account Coordinator

Position SummaryThe Account Management team's main focus is on supporting our clients' stakeholders by consulting, scoping, quoting and executing the various service offerings we provide to meet our clients' business objectives. They develop and strengthen these relationships by providing the highest levels of customer service to exceed clients' expectations through efficient communication and quality on-time deliverables, while supporting profitable growth for our organization. The team will also work towards developing and expanding a knowledge base for their portfolio of clients and ensure all documentation is clear and accurate, providing technology performance feedback as well as suggestions for improvements.

The Account Coordinator role is for individuals with some background or interest in the Translation & Localization Industry who wish to expand their skill set and begin to develop subject matter expertise. The Account Coordinator will focus on client relationships, account growth, profitability, as well as strategy. This role requires a business and tech-savvy, strategic thinker, strong communication and problem-solving skills, and a high level of cultural intelligence. The candidate should feel comfortable communicating with clients and have confidence leading projects.

ResponsibilitiesDevelop project quote proposals and project schedules for new and existing clientsManage translation projects, ensuring quality and on-time delivery, and maximizing profitabilityFocus on mid to large-size and/or multi-channel accountsMaintain accurate projected revenue on open projects and provide timely billing, adhering to company policiesDevelop and maintain data and information, including internal reports, client reports and account documentationGive departmental and team support by providing out-of-office coverage, process improvement suggestionsDevelop and help facilitate meeting presentations, both for internal teams and for external clients that will be co-presented with a senior team member or managerWork with Quality Managers and/or Program Managers to support the implementation of Quality Programs and monitor resultsProvide feedback to our Technology teams with regards to suggestions for improvement or user challenges, and ensure our client's ongoing satisfaction with our technology solution by monitoring performanceComplete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisorQualificationsMinimum Bachelor’s Degree from a college or universityMinimum 2 years of full-time experience in client management and/or business relationship development, preferably in a multicultural international setupSuperior written and spoken business communication skills in Korean and English; (proficiency in an additional Asian language, such as Mandarin, Cantonese, or Japanese is a plus).

Excellent interpersonal skills and a high level of confidence – this is a 100% client-facing and team coordination roleIndependent, self-motivated, results-oriented, and dynamic with careful attention to detailDemonstrated ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of serviceHunger to learn and understand the client’s industry and landscapeProficiency with numbers – calculate budgets, forecasts, and discounts.

Ability to crunch data and present in business meetingsProficiency in the use of Microsoft Office (Word, Excel, Outlook), MS Project is a plusWillingness to travel to off-site client or sales meetings