Travel Booking Agent

About UsAIC Travel Group is a leading global travel wholesaler based in Geneva, Switzerland, with 20+ years of experience in B2B online travel distribution. We offer a wide portfolio of hotel and travel services to our partners worldwide. Join a fast-paced, professional team where your skills truly matter. Your RoleAs a Booking Agent, you’ll be at the heart of our operations—managing reservations, resolving issues, and ensuring exceptional service to our B2B clients. You’ll work with top travel systems and support travel agencies and suppliers across the globe. Key Responsibilities ✔ Use and manage platforms like AIC, Hotelbeds, GoGlobal, Expedia, Agoda, TBO, etc. ✔ Handle emergency cases, overbookings, and complaints ✔ Support and follow up with travel agencies ✔ Coordinate with hotels and suppliers to resolve issues ✔ Conduct daily system checks, updates, and reviews ✔ Work via HubSpot CRM, email, phone, and chat Who You Are ✅ Fluent in English (Italian and other languages are a big plus) ✅ Higher Education diploma (or equivalent) ✅ Experience in tourism or hospitality is a plus ✅ Strong attention to detail and calm under pressure ✅ Proactive, organized, and self-motivated ✅ Confident using online booking systems (e.g., AIC, Agoda, Booking.com) ✅ Excellent communication and negotiation skills What We Offer ✨ A professional and supportive team ✨ Real growth opportunities ✨ Competitive salary based on experience ✨ Motivational bonus system based on your impact Ready to Apply?Send your CV + Motivation Letter (in English) to: hr@aicgroup.bizSubject: CV – BOOKING AGENT + [Your Name] 📌 Only candidates who meet the listed criteria will be contacted.