Travel Supervisor

Role Overview:The Travel Supervisor plays a critical role in the day-to-day operations of the Executive Travel team by overseeing the seamless execution of end-to-end travel services. This role is responsible for ensuring that all client requests are managed efficiently, with a focus on high-quality service delivery, compliance, and cost-effectiveness. The ideal candidate is a seasoned travel professional with strong leadership capabilities, operational excellence, and a customer-first mindset, capable of handling high-pressure scenarios with professionalism and precision.Key Responsibilities:Supervise and oversee the coordination of all customer travel requests, including flight bookings, hotel reservations, ground transportation, visas, and concierge services.Review and approve travel quotations, ensuring compliance with client travel policies and the acquisition of optimal rates.Maintain strong oversight of supplier arrangements, including payment processing and timely service delivery.Provide comprehensive pre-travel information to clients, covering logistical, political, and cultural aspects of their destination.Address and resolve customer complaints in a timely and professional manner, ensuring customer satisfaction and retention.Gather and escalate client feedback, complaints, and suggestions to relevant team members for continuous service improvement.Monitor team compliance with internal policies, client requirements, and standard operating procedures.Ensure all internal databases related to suppliers, employees, and clients are regularly updated and accurate.Collaborate with other departments to provide a streamlined and professional client experience.Represent the company at travel and industry events, strengthening the UAS brand and identifying partnership opportunities.Manage team profitability by implementing cost-saving measures and optimizing profit margins.Proactively identify business development opportunities through upselling and cross-selling travel services.Required Qualifications:A minimum of 5 years of experience in corporate or executive travel, with at least 2 years in a supervisory role.Strong vendor/supplier relationship management and negotiation skills.Proven ability to work with clients and stakeholders from diverse cultural backgrounds.Demonstrated leadership skills with the ability to motivate and guide a team.Proficient in global reservation systems such as TBO and Amadeus.High-level organizational and multitasking skills, with meticulous attention to detail.Excellent verbal and written communication skills, with a strong customer service orientation.Strong knowledge of global geography and international travel protocols.Key Competencies:Leadership & Team Supervision: Ability to guide, support, and mentor team members for optimal performance.Client-Centric Approach: Strong focus on customer satisfaction, with the ability to resolve issues efficiently.Operational Excellence: Proactive in streamlining operations and ensuring compliance with policies and processes.Attention to Detail: Ensures accuracy and thoroughness in all aspects of travel arrangements.Strategic Thinking: Identifies new opportunities for growth, profitability, and process improvement.Communication: Articulate, persuasive, and effective in verbal and written communication across levels.Problem-Solving: Ability to analyze complex situations and offer effective solutions in real-time.Cultural Awareness: Demonstrates sensitivity to various cultures and customs in client interactions.Negotiation & Influence: Skilled in negotiating with suppliers to achieve favorable terms and rates.Tech Proficiency: Advanced user of booking systems and travel management software.