Enrollment Specialist

ROLE & RESPONSIBILITIES: The Enrollment Specialist is primarily responsible for initiating and completing the successful enrollment of students into TRECA Digital Academy. The Enrollment Specialist is a professional, friendly, high-quality service representative of TRECA Digital Academy. PRIMARY RESPONSIBILITIES INCLUDE: ● Provide information and assistance to customers and potential customers via telephone, email, and/or face-to-face interviews. ● Facilitate the completion of all necessary pre-orientation paperwork and necessary procedures. ● Prepare and file student records information consisting of both paper and electronic copies. ● Create and manage student orientation calendars and schedules. ● Prepare pre-orientation and post orientation paperwork packets.

● Maintain accurate information in the student information system. ● Setup and prepare regional enrollments including paperwork, and facilities; oversee and ensure equipment setup. ● Greet and welcome all students and families; act as customer service representative. ● Conduct new-student group orientations and personal enrollment interviews. ● Maintain a thorough working knowledge of TRECA Digital Academy systems, programs, and educational tools. ● Distribute, collect, file, and update all student related forms in accordance with any and all regulations. ● Oversee and track the deployment of equipment to students and families. ● Assist with recruitment activities. ● Assist with state-mandated testing scheduling and administration.

● Interface daily with all required organizational communication systems. ● Assist with state testing as needed. ● Assist with summer school as needed. ● Perform all other related duties as assigned. QUALIFICATIONS & EDUCATION REQUIREMENTS: ● Minimum High School Diploma or equivalent (Associate’s Degree in Business Administration or related field preferred)● Must reside in Ohio● 2-4 years previous Customer Service Experience; experience in a school district or other educational environment preferred● Basic Desktop Computer support knowledge, training or experience● Proficient with computers and office-related software (Word processing, spreadsheets, e-mail, databases, etc.

)● Knowledge of basic 21st Century skills and tools related to on-line learning● Strong customer service skills● Strong communication skills (both written and verbal)● Strong organizational skills and attention to detail● Is discreet and recognizes the importance of maintaining confidentiality when handling or conveying information obtained in work setting● Ability to provide acceptable background check