IT Operations Specialist

In connection with an exciting period of change and growth of the business in Trelleborg we are looking for candidates for the position of IT Operations, Group IT Operations Europe. Main responsibilities: administration of infrastructure support services related tasks and activities within Europe. Primary Support Country Slovenia. In addition, support for other European countries (projects, remotely or on-site). Job DescriptionIdentify, diagnose, and resolve IT infrastructure problems on the1st level (first/single point of contact) for all Trelleborg users and communicate solutions to end-users in a user-friendly, professional manner.

Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames. Manage end-user incidents and prioritize work based on defined SLAs. Deal with multiple users and prioritizes service in line with business needs. Support of asset management processes following defined Trelleborg IT standards. Education of users based on Trelleborg processes to make optimal use of Trelleborg business systems. Active contribution to 2nd level group activities where required. Contribute ideas to improve IT processes/services. Support implementation of new and/or improved IT processes following Trelleborg IT standards.

Improvement of personal skills within the area of responsibility. Document, in an understandable matter, problems, solutions, results of project work as well as any elaborated results within the area of responsibility. Work collaboratively with others to achieve group goals. Candidate profileEducation and experience in technical computer and networking service support. Associates degree of computer science or bachelor’s degree is of advantage, but equivalent combinations of education, experience, and certification will be considered. Experience of working in a preferably global IT organization underlined by knowledge of but not limited to networking, Microsoft Infrastructures, and security awareness.

Experienced in implementing, documenting, and operationally maintaining IT infrastructures. Experienced in interacting with external suppliers & service providers. Ability to manage own work schedule (good self-management skills). High level of customer focus and strong customer support commitment. Ability to cooperate with other individuals with a problem-solving oriented attitude on a professional level. Excellent verbal and written communication skills in Slovenian & English. Keen interest in working in a culturally diversified fast-paced environment. Ability to travel internationally as required by business. Affinity with manufacturing automation (IoT).