Customer Service Supervisor - TSS - Northwest Service Centers

Customer Service Supervisor San Juan, PR Service Centers: Aguadilla, Hatillo, Arecibo About Us At Triple S, we are committed to provide meaningful job experiences for Valuable People (Gente Valiosa). We encourage an environment of very high ethical standards, always excelling in service, collaboration among the company, agility to deliver timely, and embracing accountability for results. When you join Triple S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives.

We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses. Let's build healthier communities together, join now! About The RoleResponsible for providing guidance, instructions and the overall supervision of a group of employees that execute day to day operational activities in a department. The job requires the making of decisions on routine matters. Provides guidance for employee’s development through mentoring and coaching. Uses knowledge of the discipline, policies, and operational principles as a guide.

Participates in the implementation of tactical plans, follows up on assigned tasks, projects, or objectives so as to ensure that expectations are met. Provides feedback, takes disciplinary action, presents information, and communicates key decisions to employees and/or management. Responsible for providing excellent customer service and for related client retention. What You'll Do Responsible for interviewing, selecting, and training employees. Responsible for preparing programs, assigning tasks, supervising workflow, reviewing expenses, and monitoring employees’ daily performances and activities, ensuring compliance of approved workflow and procedures. Responsible for supervising customer service representatives and quality coordinators.

Trains, coaches, and mentors employees on how to deliver customer service and achieve operational goals. Coordinates and offers training for personnel, keeping them up to date regarding changes to rules and processes. In conjunction with management, establishes specific department goals, develops and implements a tactical plan to support goal attainment relative to productivity, efficiencies, process improvement, quality and corporate metrics and goals. Reviews and submits daily, weekly, monthly and quarterly company reports.

Maintains professional service standards and good working relationships with employees, service providers and members, offers training for personnel, keeping them up to date regarding changes to rules and processes . What You'll BringBachelor’s Degree in BA or BS preferable with three (3) to five (5) years’ customer service experience preferable in the Health Insurance Industry. Leadership experience is desireable. Fully bilingual (English and Spanish).

It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company. Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans”. Employer with E-Verify to verify the eligibility of employment of all the new employees. We encourage Veterans and Disabled to Apply