Account Manager

About Triskele LabsTriskele Labs is a cybersecurity services firm built on the principles of trust, delivery excellence, and deep client relationships. We work across advisory, offensive, defensive, and response services to deliver long-term security outcomes, not quick fixes or generic advice. Our approach is tailored, pragmatic, and outcome-focused. We value relationships, not transactions. Our Account Management function is a key driver of retention, growth, and client satisfaction. We are scaling rapidly, and with that comes the need for strong sales minded people that can build structure while enhancing the client experience.

About The RoleWe are hiring an Account Manager to join our growing Sales and Account Management team. This is a strategic, client-facing role responsible for managing, retaining, and growing a portfolio of existing clients. You will take full ownership of client relationships across all Triskele Labs service lines, acting as the key point of contact to ensure ongoing satisfaction and identify opportunities to expand our services. You'll work closely with the Sales Director, Service Delivery Leads, and technical teams to ensure a structured, value-driven engagement model.

This role suits someone who is commercially minded, highly organised, and passionate about building long-term client partnerships. You'll need to be proactive in managing client health, spotting growth opportunities, and ensuring a consistently high standard of service delivery.

RequirementsAbout YouExperienced in account management, ideally within professional services or cybersecuritySkilled at building client relationships and managing multiple accounts with structure and consistencyProcess-driven and detail-oriented, with strong communication and problem-solving skillsCommercially aware, able to identify and act on growth opportunities without being salesyClient-first mindset with the ability to navigate challenges and deliver outcomes collaborativelyConfident working with internal stakeholders across sales, delivery, and leadershipProficient in using CRM tools (ideally HubSpot) to track activity, manage renewals, and document engagementKey ResponsibilitiesAccount Ownership and Relationship ManagementServe as the primary point of contact for a portfolio of clients across multiple service linesBuild deep, trusted relationships by understanding client goals, challenges, and success metricsConduct regular check-ins, manage renewals, and track client health to ensure satisfaction and retentionAct as a client advocate internally, ensuring their needs are represented across delivery and supportProcess Execution and Client RetentionFollow structured AM workflows including client engagement plans, cross-sell identification, and satisfaction follow-upsProactively identify at-risk accounts and take steps to mitigate issues and ensure retentionUse HubSpot and other tools to maintain accurate records, track interactions, and report on activityCollaborate with delivery teams to ensure seamless handovers, strong communication, and service alignmentGrowth Enablement and Commercial SupportIdentify and pursue opportunities for account expansion based on client needs and service fitPartner with the Sales Director and wider team to drive cross-sell and upsell conversationsWork closely with Marketing to tailor messaging and leverage content for client engagementProvide feedback and insights from clients to help shape go-to-market and service strategyCollaboration and Continuous ImprovementWork collaboratively with peers and leadership to improve processes and share best practicesSupport the development of tools, templates, and resources that enhance the client experienceStay informed on industry trends, service updates, and client context to add value in every interactionBenefitsWhy Join Triskele LabsTake ownership of key client relationships and make a direct impact on their success and satisfactionWork in a business that values service quality, long-term partnerships, and doing what's rightCollaborate closely with experts across cybersecurity, delivery, sales, and marketingJoin a team where your ideas are valued and your work contributes meaningfully to business growthBe part of a growing company with a strong client base and a reputation for excellence in cybersecurityIf you've made it this far, there's a good chance you're who we're looking for!At Triskele Labs, we value initiative and attention to detail—so please include a cover letter addressed to Frank Papalia, Sales Director with your application.

Applications we receive without a cover letter will not be considered.