Trust Services, Team Leader

Trident Trust is a leading independent provider of corporate, trust and fund services to the financial services sector worldwide, employing over 1,100 staff across a global footprint that spans Africa, the Americas, Asia, the Caribbean, Europe and the Middle East. Client focused and service oriented, we only employ individuals who are professionally minded, committed and able to demonstrate good interpersonal skills.The Role: Trust Services, Team Leader (Shared Services)This role will require the successful candidate to oversee a sub-team within the Trust Shared Services department and manage a portfolio of foreign trusts and offshore companies administered through our office in Mauritius. This role requires strong leadership, operational oversight and collaboration with other Trident offices, particularly in the Asia/Pacific region.Key Duties and ResponsibilitiesWork closely with other Trident offices in the Asia/Pacific region in the administration of a portfolio of foreign trusts structures, including but not limited to, achieving high standard of corporate governance, fiduciary integrity and statutory complianceLead and manage a team comprising of junior and senior administrators ensuring efficient delivery of client services and adherence to deadlinesReview and monitor the quality and accuracy of work produced by team membersEnsure a productivity target of above 60% on a daily basis for team membersProvide leadership, motivation and guidance to team members to achieve departmental objectivesProvide regular feedback on individual and team performance to ensure targets are met and address performance issues proactivelyEnsure timely and accurate completion and correctness of timesheet in line with Trident’s policy for self and that of team membersEnsure correctness of the Task Tracker on a weekly basis to ensure that all tasks are attended within the agreed deadline and monitoring and planning of work effectivelyEnsure client emails and queries are attended to within Trident’s standard of 24-hours’ turnaroundMaintain strong working relationships with respective client officesObserve and comply with Trident’s internal policies, procedures and compliance guidelines for the day-to-day administration of the portfolio to meet regulatory requirements and safeguard Trident from potential risks exposureMonitor discipline within the team by monitoring weekly / monthly targets achievementEnsure client entity records managed through the Mauritius office are accurately maintained on Tridents systems (Quantios vPoint)Demonstrate application of customer driven approach in all aspects of service deliveryAssist in the completion of ad-hoc projects and initiatives as requiredAny other duties in the scope of the role that the company requiresSkills and KnowledgeQualified/partly qualified STEP or relevant professional qualificationAt least 5-9 years’ experience in administration of fiduciary client entities and team managementSolution oriented mindset with strong sense of accountabilityTeam player willing to roll up the sleeves when requiredGood knowledge of Microsoft tools (word and excel)Ability to multitask and work under pressure with tight deadlinesStrong relationship management skills and interpersonal skillsGood time management skillsGood communications skills written and oralRemunerationAn attractive compensation package will be based upon the successful candidate’s relevant experience and overall suitability of the position.How to ApplyApplications, which will be treated in the strictest of confidence, should include a full C.V. Please submit to:Title: Ms. Clotilde GloverOffice HR Manager, C/o Trident Trust Company (Mauritius) LimitedTel: +230 460 7890Email: recruitment.mu@tridenttrust.comOr apply directly through this job post.