Enterprise Account Manager - Sweden

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!OverviewWe are part of a growing industry where we have conquered the global market, and now due to expansion, we are looking for an Enterprise Account Manager - Sweden to join our Enterprise Account Management function in Copenhagen.

Our Account Managers play a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world. The team is responsible for the customer journey once they are clients, making sure they are satisfied and use our product to its real value. In this role, you will also be responsible for customer retention and expansion for our Sweden customers. You'll be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Trustpilot’s products.

What You'll Be DoingEstablish a relationship with all our customers that ensures customer’s overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewalEnsure a premium experience for our clients by understanding their business objectives, Key Performance Indicators and ensuring Trustpilot delivers against themSuccessfully up/cross-sell Trustpilot’s products and discover new revenue opportunities by mapping accountsInvest in customer satisfaction resulting in increased renewal rates and reduced churnConvey best practice examples that drive ROIEnsure Trustpilot becomes the value-adding partner in targeted accountsSuccessfully onboard clients and ensure they fully utilise their paid subscriptionWho You AreFluent in Swedish.

Along with English working proficiencyProven experience in a similar commercial roleExperience managing a large portfolio of Enterprise customer accounts with a focus on achieving a high renewal/retention rateConsistent track record of hitting targets in similar capacity in the pastDemonstrated experience with subscription-based, renewal license modelsAbility to build and maintain strong relationships with multiple stakeholdersExcellent communication and negotiation skillsExperience with selling in a competitive environment and uncovering new revenue opportunitiesAbility to manage high-impact conversations in a professional and solution-oriented mannerWe AreEnthusiastic about what we do.

Our sales teams are super collaborative and it’s a fun place to work if you enjoy seeing your hard work recognised and rewarded. Our culture is fast-paced and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house enablement team and individual career mapping. Ideas people.

We like our employees to be creative and always advocate for innovative ways of workingWhat’s In It For YouA range of flexible working options to dedicate time to what matters to youCompetitive compensation package + bonus25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your communityRich learning and development opportunities are supported through the Trustpilot Academy and BlinkistComprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental healthPaid parental leaveCentral office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable priceRegular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socialsOpportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms Employee discounts to restaurants and shopsRestricted Stock UnitsStill not sure?We want to be a part of creating a more diverse, equitable, and inclusive world of work for all.

We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!About UsTrustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other.

We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of.

If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected.

Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.