Turkish or Romanian or Slovakian or Portuguese speaking Service Desk Representative

Turkish or Romanian or Slovakian or Portuguese speaking Service Desk Representative Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Centre) market since 2008 providing multilingual IT services with almost 1000 employees.For our office in Budapest, Hungary we are looking for Service Desk Support Representatives.We Can Offer Multilingual environment Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies. Easy to access location and modern office building Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks Reimbursable language courses Team events and Company events (cool and youthful parties with team-games, etc.) High value awards and recognitions, annual bonus for top performers, and annual salary reviewResponsibilitiesResolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)Handling end-user calls and web queries via tools, phone and emailDocumentation and precise administration, logging of calls on the ticketing toolDelegation of problems which cannot be resolved on first level to the competent Level 2 teamsKeep the user informed, own and follow-up ongoing casesMaintaining and improving customer satisfaction levelWe Are Looking For You, If You have excellent written and verbal communication skills in Turkish or Romanian or Slovakian or Portuguese and at least upper-intermediate English, trilingual candidates will have an advantage experience IT Service Desk is a MUST have High School degree You are open to work in different shifts (each shift is 8 hours) have excellent communication skills – both written and spoken are flexible, open-minded personality with a "can do" attitudeFor this project we can only accept people who do not need work permit support, because the project starts in January 2026.