Quality Assurance Analyst

Position Title: Quality Assurance AnalystSalary Range: $58,558. 16 - $64,361. 22Division: Digital and InnovationReports To: Manager, Quality AssuranceLocation: Toronto, Yonge & Eglinton (Hybrid Work : 3 days in office)TVO Media Education Group (TVO) is a social impact organization devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform and educate Ontarians of all ages. A Culture of Inclusion and BelongingWe welcome the unique contribution that you will bring to TVO.

We have a diverse workforce and are committed to building a culture within the workplace that brings out the best in everyone. As part of our strategic vision, we have adopted five core values; we embrace change, we value bold thinking, we thrive with diverse voices, we are better together, and we honour our commitments. These values anchor how we work and lay the foundation for a workplace that celebrates differences, encourages self-expression and empowers learning, which we know is a key component to our success. Who We AreTVO is an agency of the Ontario Ministry of Education.

Through our brands, TVO Kids, TVO Today, TVO ILC and TVO Learn, we provide multi-platform educational programming; ground-breaking original documentaries; in-depth public affairs content; the largest online secondary school in Ontario; and award-winning digital-learning resources that support Ontario’s curriculum. TVO is a registered charity funded primarily by the Province of Ontario and supported by thousands of sponsors and donors. The opportunity TVO is seeking a candidate with an ISTQB certification, a strong Quality Assurance mindset, and experience in both online learning and the software development lifecycle.

This role is essential to ensuring the functionality and reliability of our digital products. How You Will Make An ImpactReview software requirements with cross-functional TeamsFollow established QA standards and practices in all aspects of QA testing lifecycleApply various testing methodologies and techniques such as manual, automated, sanity, regression testing and end-to-end with a clear understanding of when, where and how toWork closely with Quality Assurance (QA) Manager and cross functional team members in the creation of test plans/test strategyDevelop and maintain testcases as per requirements, execute and analyze test results, escalating issues to development teams as needed.

Log defects and produce bug reports (Clear and concise bug reports) with attention to detail in identifying inconsistencies and usability issuesPerform root-cause analysis/troubleshooting with the project teamParticipate in cross-functional team meetings, provide QA status updates, assessing go-live readiness and product release processParticipate in project closure activitiesProvide on-going support for live applicationsPrioritize and manage own workload in order to deliver quality results and meet timelinesIdentify and support process improvements leading to higher quality standardsWhat You Will Bring To TVOThree-year diploma/degree or equivalent from a recognized post-secondary institutionAt least 5 years of experience in the Quality Assurance domain testing learning management or student record systems, websites, online games, web tools or mobile applicationsSolid QA experience in understanding business concepts, systems integration, deployment verification, and being able to accurately define Test Plans, Test Cases and Test Strategy with a 'break the system' mindsetAbility to execute test cases with a strong level of competency in various test environments and understand the purpose of the testing in the environmentExperience reviewing business, software requirements documents, documenting and logging defectsKnowledge and use of test management and defect tracking tools such as JIRA and XRayProven knowledge of Agile and Waterfall development methodologiesISTQB Foundation Level certificationBasic SQL knowledgeExperience with API testingFamiliarity with UAT testing or trainingStrong organization and prioritization skills, with a proven ability to work independently as well as in a team settingStrong attention to detail, focus on accuracy and responsiveness, as well as end user impactSelf-motivated, quick learner, shows initiative and able to work with minimal supervisionProven ability to focus on the Customer and Client experienceStrong overall communication skills both verbal and writtenExperience with automated test development and execution is an assetDemonstrates TVO's values of Excellence & Innovation, Ownership, Collaboration, Trust and RespectTVO & YOUWe are a learning organization.

Learning is at the core of everything we do. As part of this commitment, TVO invests in the learning goals of our employees and everyone at TVO commits to developing our own knowledge as well as elevating each other’s through peer-to-peer learning, workshops and lunch and learns. All employees have the option to join the Public Service Pension Plan right on day one and we offer an array of services through our Employee and Family Assistance Plan. We would be thrilled to have you join us.

We’re a tight-knit community – whether you’re a recent graduate or further along in your career, you will get to meet, work with, and be supported by talented and diverse colleagues at all levels. Maybe you’ll even get to meet Polkaroo!Come build with us. Find and follow us on: LinkedIn (@tvontario), and X (@TVO). We invite you to submit your application by August 5, 2025 at 5: 00 p. m. Not sure you have everything we’re asking for, but know you can make a big impact? Tell us your story and we will be happy to consider you.

To learn more about us and our culture, please visit us at https: //tvo. me/work-with-us/ . Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e. g. , including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request to accommodations@tvo. org.