Teacher Support Advisor

Location: Anywhere in New ZealandAnnual Salary: $25 NZD per hourContract: 37. 5 Hours per weekLine Manager: Kevin WilliamsRecruiter: Meikay ChengJoin our exceptional customer support team as a Teacher Support Adviser and provide a world-class service to educators across the globe. Resolve member queries, assist with resource recommendations, and collaborate with various teams to support our mission, all while working remotely or from our Sheffield office.

Ongoing Projects/how You’ll Spend Your DayYou’ll be joining our exceptionally lovely customer support team to help provide our members with a world-class customer service experience! You’ll be working as part of an established team of teachers answering queries via phone, email, social media, and Twinkl’s messenger tool. You'll help our members get the most out of their subscription by answering any questions they have quickly and efficiently. You’ll advise educators and parents around the world on our resources, memberships, and accounts.

To Succeed In The Role, You WillAs a Teacher Support Adviser, you’ll be the first point of contact for our customers. As such, you’ll be an expert on our products, services and resources, acting as an ambassador for the brand by living and breathing our values: Lead the way, go above and beyond, do the right thing and be lovely. In This Role, You Willeffectively solve problems for Twinkl members around the world in regards to their account and membership via phone and written communications.

assist educators, parents and carers with finding resources based on a given criteria. communicate with tech advisers to help solve technical queries. communicate with resource creators and designers to request new resources and amendments to current resources as suggested by Twinkl members. educate customers on our memberships without selling. build transferable skills such as time management, listening skills, and adaptability. work closely with product owners, segment managers, and country managers to keep up-to-date with changes, and support TwinklCares with answering queries. develop side projects whilst meeting targets.

You’ll Work Withcustomer facing teams including customer support, schools, marketing, social media, product owners, segment managers and country managers. other departments across the company as well as any partner companies within the Hive as and when required. We're interested in anyone who meets one, or a combination of the following:

Core SkillsA background of teaching from within the classroomA good understanding of the current UK curriculumExcellent communication skills with attention to detail, a thorough understanding of spelling and grammar, and a good phone mannerStrong IT skills & understanding of IT systemsFacilities to work efficiently from home (reliable internet and access to own computer) Beneficial But Not EssentialA background of working within a customer support environmentA thorough understanding of social mediaSoft SkillsIs good fun to be with and has the ability to communicate well with othersIs organised, able to work to deadlines, and manages time effectivelyIs able to communicate with colleagues and our external partners effectively, both written and verballyHas a hard work ethic, is passionate, driven and loves what they doIs honest, trustworthy and reliableProduces quality work and is ready to learn new skillsQualifications & ExperiencePGCE qualified or Level 3 Teaching Assistant or equivalentA to C in GCSE Maths & EnglishThis is a remote position with the opportunity of working from our head office in Sheffield if you prefer.

Your hours will be spread across the week including some late shifts and weekend shifts. Full training will be provided. Shifts will be Sunday - Thursday 8am-4. 30pmIf you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please include this at the foot of your covering letter. This will help us to understand any modifications we may need to make to support you throughout our selection process.

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities. Here’s a couple of the things that make Twinkl a great place to be: A friendly, welcoming and supportive culture. We believe work should be fun and always put people before process. Flexible working with opportunities to work from home. Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.

Continuous Professional Development (CPD) - Our ever-evolving program includes: Monthly progression reviews, Twinkl’s Management Scheme, commercial awareness training, leadership coaching quads, career chats and mentoring. Collaboration across continents! You’ll plug into a global team working to help improve the lives of educators around the world.