Two Senior Passenger Experience Specialist positions – Shape the customer experience in the new fully automated S-trains and infrastructure.

Can you see yourself shaping the passenger experience in the program for fully automated S-trains?We are looking for two Senior Passenger Experience Specialists who can ensure that our new and fully automated S-trains and Infrastructure meet the highest standards of passenger comfort and design.You will be part of the Future S-Network Program, we are an international team of motivated specialists working to transform the Greater Copenhagen S-train network into the world's largest fully automated driverless transport system.Welcome to the Future Trains Technical TeamOur team consists of colleagues with different professional backgrounds in engineering and industrial design, who deal with systems, rolling stock and infrastructure. We collaborate closely across several major programs, including the Future S-Network Program.We prioritize building a teamwork-oriented environment, where regular gatherings facilitate knowledge sharing, problem-solving, and development.While our primary workplace is Høje Tåstrup, we value flexibility and aim to work from home on Tuesdays and Fridays whenever tasks allow. This balance ensures both effective collaboration in the office and focused work from home.“The best part of my job is contributing to improving comfort, efficiency, and satisfaction for hundreds of thousands of passengers across Denmark. In DSB procurement projects, I ensure that acquired products integrate seamlessly into our train network. My role combines creativity, precision, and collaboration as we work with suppliers to develop tailored solutions for our passengers.”Says Marie - Senior Passenger Experience AdvisorAbout The Job And Your TasksAs a Senior Passenger Experience Specialist, your primary responsibility is to follow up with the supplier, during the Design, Production and Implementation phases, ensuring they deliver high-quality solutions that fulfill the contractual agreements.Additionally, you will ensure that the agreed-upon solutions align with parallel projects and integrate seamlessly with other project disciplines, such as engineering, safety management and quality assurance.You will also work with key stakeholders, including DSB's traffic information, commercial, operational, and branding departments, to align solutions with broader organizational goals.Senior Passenger Experience Specialist For Rolling Stock – Position 1You will ensure that the trains meet the highest standards of passenger comfort, quality and functionality.You will have a wide range of responsibilities, including ensuring that DSB's design vision is translated into specific solutions on the interior and exterior of the train, e.g. seats, passenger information solutions, solutions to support passengers with additional needs etc.Senior Passenger Experience Specialist For Infrastructure – Position 2You will ensure that the platforms support a smooth, comfortable and efficient journey for our passengers.You will secure clear and effective information and communication solutions on S-train platforms together with a broad range of Suppliers of systems and products, including i.e. passenger information displays, speakers, surveillance systems, call points, wayfinding and guidance solutions, and solutions to support passengers with additional needs.In this role, you will manage different Supplier's and ensure their solutions fit together.You will contribute to creating a good setup for the transition from mixed operations—where old and new S-trains run simultaneously—to the full implementation of automated trains.Your tasks will includeManage the passenger experience design initiatives over the project’s durationEnsure timely and relevant input to the supplier and follow up on deliveries.Involve relevant stakeholders and user groups where it adds value to the process.We imagine that youYou are a result-oriented professional who takes pride in delivering solutions that create value for customers. With a structured approach, you manage multiple tasks simultaneously while maintaining a clear overview and focus on priorities. Your commitment and proactive mindset make you a valuable and collaborative member of the team.Have a technical education, e.g. as an industrial designer, civil engineer or similarHave documented results from previous complex projects, where you have had a central role in creating sustainable customer experienceThrive in teams and engage in contributing to good collaboration across disciplines and internal and external stakeholdersWhat can DSB offer you?Free transportation with DSBFlexible working hours and the option to work from home a few days a weekAccess to DSB's gym and PureGymPension plan and health insuranceSubsidized lunch scheme and the opportunity to buy food to take homeRead more about employee benefits and DSB as a workplace.Apply nowThe application deadline is the 12th of November 2025.We conduct ongoing interviews, so please upload your motivation for applying (which can also be a video), CV, and exam papers, if applicable, as soon as possible.Questions? Please call Sunna Marchant at tel. +45 24 68 33 20Recruitment ProcessIf you advance, you can expect two interviews. The final interview comprises a behavioral test and may include an analytical test and occasionally a case. We use digital reference checks with your consent.