Uber For Business Support Specialist (Bilingual Spanish & Portuguese Speaker)

About The RoleThe Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.What You Will Do Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business which has low ambiguity, is stable, with well documented procedures Basic Qualifications Proficiency in Portuguese and Spanish (both min. C1 level) is required At least 6 months of experience in B2B support, B2B proactive outreach or B2B account management. Comfortable operating in multiple modalities Customer centricity Stakeholder management