Greenlight Specialist I

Note - This role is also open in the following locations: Iraq (Erbil and Baghdad). About The RoleThe Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city.

We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for drivers in hundreds of Greenlight locations around the world and provide sign-up help and overall support.

What You'll DoProvide high quality front facing customer supportEnsure issues are resolved using procedures or are escalated promptlyFacilitate driver sign-ups and communicating value proposition of driving with Uber, which may include proactive outreachEngage and support Drivers and Earners already on the platform in order to enable them for greater successPartner with management on improving/buildings support processesAssist with local events and promotionsTroubleshoot and problem solve through straight technical issuesCommunicate effectively with various stakeholders when neededPresent to groups of drivers & earnersWhat You'll Need Proficiency in English & Arabic is required, any additional local language is a plus (e. g.

French, Kurdish) Some experience in retail, hospitality, or customer service Attention to detail, problem-solving, communication (written and verbal) skills Empathy, punctual, organization, EQ, active listening, basic computer savvy, teamwork/collaboration, adaptability, conflict management / resolution, adaptability