IT Support Assistant

A long-established and growing business within the construction and industrial products sector is seeking an IT Support Assistant to join their close-knit, supportive team based in Doncaster. This full-time, office-based role offers the chance to work in a collaborative environment, where employees are treated like family and supported to succeed. You'll play a key part in supporting users across various departments while contributing to the ongoing development of the IT function. The RoleYou will support all areas of the business — including Sales, Marketing, Customer Service, Finance, and Warehouse — ensuring users can operate effectively.

This is a hands-on and varied position that combines helpdesk support, system administration, and light technical project work.

Key Responsibilities Provide IT support to internal users across all departments Troubleshoot and resolve system issues as they arise Manage and maintain a central log of IT activities Support onboarding, offboarding, and user access changes Assist with server patch management and application updates Maintain asset registers, change logs, and key documentation Liaise with external IT support partners and raise support tickets Perform system security checks in line with company policy Support reporting and data management using tools such as PowerBI and SQL Help onboard external partners to document automation platformsSupporting users with Microsoft 365 application (Outlook, OneDrive, SharePoint, Teams etc), Azure, Dynamics 365 (Customer Service), Sage200, SageCRM, SmartsheetAssisting with testing and deploying changes on the company websitesData management in internal systems such as SharePointRequirementsStrong working knowledge of Microsoft 365 (Outlook, SharePoint, Teams, OneDrive, etc.

) Familiarity with Azure, Dynamics 365 (Customer Service), and Sage 200/Sage CRM Experience supporting a business of around 50+ users across multiple departments Comfortable with remote helpdesk support and using various platforms Basic understanding of SQL and experience creating reports in PowerBI or PanIntelligence Proactive in supporting cyber security best practices Experience working with internal systems such as SharePoint and Pimberly is desirableBenefitsHours - Monday- Friday 8am-5pm Salary- £30,000- £35,000 Company wide bonus scheme Pension Contribution 28 days holiday Birthday offTeam celebrations, lunches, Street food stalls, early finish etc Employee of the month Supportive, caring culture IND25