Salary: £35,000 - £40,000 (negotiable depending on experience)Hours: 37. 5 hours per week, Monday Friday 9am - 5pm (with a degree of flexibility)Benefits: Free parking, auto-enrolment pension, 23 days holiday plus bank holidays, fresh food ingredients provided in the office, and more benefits currently under review. Are you a dynamic leader with a passion for delivering gold-standard customer service? This is an exciting opportunity to join a rapidly growing business that is transforming its sector and investing heavily in people, processes and technology.
As Customer Service Manager, you'll play a pivotal role in shaping and leading a small but expanding team, ensuring queries are resolved efficiently and professionally while driving continuous improvement across customer care and servicing. With ambitious growth plans and a lively, supportive culture, this role offers genuine scope to make your mark and progress your career. Key responsibilities include: Managing customer queries across service and aftercare, ensuring prompt and professional responses. Leading, coaching and developing the customer service team through 1-2-1s and day-to-day guidance. Overseeing trials, hires and aftersales support, ensuring high standards of care and follow-up.
Driving continuous improvements in customer service processes and performance. Collaborating with other departments to align service delivery with wider business goals. Supporting data monitoring, KPI tracking and contributing to overall operational improvements. Requirements A proactive, can-do leader who motivates and empowers their team. Someone adaptable, confident in managing change and open to fresh ideas. Strong communication and problem-solving skills, with the ability to think commercially. Experience in a fast-paced environment with a hands-on approach to getting things done. Above all, a positive attitude and the drive to deliver outstanding results.
If you're ready to bring energy, ideas and leadership to a forward-thinking business with exciting growth plans, we'd love to hear from you. IND25
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