Job Description
Job responsibilities1.Managebuyerconversations,accuratelyhandlecustomerinquiriesandcomplaints.Provideuser-centricsolutionstoenhancecustomersatisfactionandtrustinUGREEN.2.Promptlyaddressandfollowuponcustomerissues.Performstatisticalanalysistoidentifytrendsandcontributetomorerefinedandattentiveproductservices.3.Efficientlyexecutethedailyreturnsprocess.Conductin-depthanalysisofreturnsdatatoproactivelyidentifyproducttypesorrootcauseswithhighreturnratesandprovideactionablefeedback.4.Systematicallyorganizecustomerserviceworkanddocumentationtofacilitatequickreferencefortheoperationsteam.Assistinformulatingstrategiesandcollaborateeffectivelytoachievesalestargetsandmaintainstrongteamwork.5.Conductregularreviewstocontinuouslyoptimizeworkflowsandimproveservicetechniques,therebydeliveringmoreprofessionalserviceandenhancingtheoveralluserexperience.6.Handlecommunicationandcoordinationwithotherrelevantdepartmentsandcompleteothertasksassignedbylinemanager.Qualifications：Education：◆Bachelor'sdegree.ProficiencyinChineseispreferred.Experience:◆1+yearsofexperienceinacustomerservicerole.Skills:◆ProficientinMicrosoftOfficeSuite(Excel,Word).◆Strongverbalandwrittencommunicationskills,withtheabilitytoquicklycomprehendandrespondtocustomeremailsaccurately.ProfessionalAttributes:◆Meticulous,proactive,patient,andpossessesastrongsenseofresponsibility.◆Excellentlearningagility,withtheabilitytoidentify,analyze,andsummarizeissues.◆Effectivecommunicationandteamworkskills.◆Strongabilitytoworkunderpressureandadapttochangingsituations.
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