Business Coordinator

SwindonJob SummaryAre you a highly motivated and organised individual who is passionate about making a difference? Then this could be the opportunity for you, supporting the Ministry of Defence (MOD) community. The Defence Awarding Organisation (DAO) develops and awards Ofqual accredited vocational qualifications for use by armed forces personnel and MOD Civil Servants, in recognition of defence training. As a member of the DAO team, you will be responsible for the co-ordination and implementation of MOD, DAO, and associated external, processes and practice. You will work closely with the wider DAO team, and in collaboration with external business partners.

In Support Of The Qualification Development Manager (Position 1) Or The Compliance Manager (Position 2), You Will Collate And Scrutinise Materials To Support: (Position 1) qualification development, review, and withdrawal projectsor(Position 2) External Quality Assurance reviews, maladministration and malpractice notifications and reasonable adjustment notifications. In addition, working alongside the DAO’s other Business Coordinators, you will be responsible for the day-to-day management and update of data to support the learner awarding process on internal and external platforms. Working in a regulated environment, the successful candidate will be organised, detail orientated and have excellent communication skills.

A background in education is desirable but not essential, and there are opportunities to gain Level 3 and 4 qualifications to support the role. This position is advertised at 37 hours per week. Job DescriptionThe successful candidate will have responsibility for, but not limited to, the following areas: Position 1: Supporting the development, review, and withdrawal processes for DAO qualifications, including the collation and review of materials. Position 2: Supporting the DAO Quality Assurance Visit programme (EQA and CQV) and ensuring timely reporting and recording of compliance issues and actions. Both Positions:

Maintaining the DAO Qualification Management System (QMS), ensuring accuracy of data, and in accordance with legislation, guidance and procedure. Maintaining the Ofqual and DAO website in support of qualification and compliance activity. Manage the learner administration process, including registration, claim and certification. Maintenance of the DAO SharePoint logs & trackers; maintain own knowledge of these systems following associated guidelines and protocol. Provide guidance and support to DAO Awarding Centre staff and enquirers on qualification matters. Completing tasks in accordance with current regulations and supporting DAO Qualifications Team with maintenance of all Qualification policy and procedures.

Support the DAO Management Team in collation of information in respect of the engagement of, and payments for, external partners. Collation of data to support statistical reports, including but not exclusively, the Ofqual Quarterly return. Any other ad hoc requests directed by line management, including cover in the event of other Business Coordinator absence. Undertake learning and development and upskilling as required. The successful candidate will have responsibility for, but not limited to, the following areas: Both Positions: Maintaining the DAO Qualification Management System (QMS), ensuring accuracy of data, and in accordance with legislation, guidance and procedure.

Maintaining the Ofqual and DAO website in support of qualification and compliance activity. Manage the learner administration process, including registration, claim and certification. Maintenance of the DAO SharePoint logs & trackers; maintain own knowledge of these systems following associated guidelines and protocol. Provide guidance and support to DAO Awarding Centre staff and enquirers on qualification matters. Completing tasks in accordance with current regulations and supporting DAO Qualifications Team with maintenance of all Qualification policy and procedures. Support the DAO Management Team in collation of information in respect of the engagement of, and payments for, external partners.

Collation of data to support statistical reports, including but not exclusively, the Ofqual Quarterly return. Any other ad hoc requests directed by line management, including cover in the event of other Business Coordinator absence. Undertake learning and development and upskilling as required. Person specificationExcellent communication skills, both orally and in writing. Good working knowledge and experience of using, Microsoft 365 applications: Outlook, SharePoint, Excel, Word and Teams. Proven organisational skills. Able to balance competing demands and prioritise tasks, delivering outcomes on time and to a required standard. High level of attention to detail.

Able to work independently and as part of a team. Ability to develop and maintain strong working relationships within the organisation and with partner organisationsBehavioursWe'll assess you against these behaviours during the selection process: Managing a Quality ServiceWorking TogetherCommunicating and InfluencingChanging and ImprovingSeeing the Big PictureWe only ask for evidence of these behaviours on your application form: Managing a Quality ServiceWorking TogetherAlongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA Civil Service pension with an employer contribution of 28. 97%Flexible working time scheme upon completion of 6 months service or the Line Manager has the ability to adopt flexible working sooner than the 6 month period. 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service. If by chance you have previously completed service in the Public Sector in the past 5 years, you may be eligible to request 30 days leave immediately (evidence will be required).

In addition to annual leave you will be entitled to 8 Public Bank Holidays per year. Professional and Personal Development of skills. Opportunity to join more than one of our many networks (Race, LGBT+, Gender, Disability and Faith & Belief). Minimum of 18 Days Special Paid Leave in a rolling 12-month period for Public Duties commitments (such as a Magistrate). Special Paid Leave for community volunteering up to 12 days a year for Special Constables and 6 days a year for other volunteering. Enhanced maternity, paternity and adoption leave.

Shrivenham has good travel links with free car parking, sports & social facilities, a gym complex, stables, a golf course, as well as onsite Mess & retail shops. Please Note: Interview travel expenses will not be reimbursed for the interview. Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.

Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https: //www. childcarechoices. gov. uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance.

The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous.

You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. This Recruitment Process Will Consist Of Three Parts: An online Civil Service Judgement TestCandidates will be required to complete an online Civil Service Judgement test.

The Civil Service Judgement Test is not bankable and therefore must be taken on every vacancy where it is applied. Please allow sufficient time to complete the tests and the remainder of the full application form; only candidates who are successful at the test stage will be invited to complete the remainder of the application by clicking ‘Submit Application’. Your application must be completed by 23: 55 on the closing date of the vacancy. Late submissions cannot be accepted.

The tests are not timed, as they work by giving you harder questions if you answer the previous question correctly, and easier if you get it wrong. You should allow up to an hour for each test, and each test must be completed before you will be invited to complete the second part of your application. Internet access will be required for the duration of the test. Please refer to the attached Candidate Guidance for further information. Candidates that reach the minimum required pass mark will have their results saved as a banked score against theFollowing Tests:

New Civil Service Verbal TestNew Civil Service Numerical TestWhen a candidate has a banked score, they’re not asked to re-take the same test providing it is set at the same level. Scores will be banked for a 6-month period from the date of test completion. If a candidate is invited to take the same test against multiple vacancies, the banked score will be recognised against all vacancies and all active applications will progress. CSJT scores cannot be banked as each test is generated from the behaviours required for a specific role which will vary between recruitment campaigns.

If you require any particular arrangements (for example due to a disability or health problem) to be made in order for you to complete the online test you MUST contact the DBS Enquiry Centre on 0800 345 7772 BEFORE accessing the online test. Opening times: Monday – Friday 0800 –1600 hrs. A written application containing your experience (a CV and Statement of Suitability 250 Words and 2 behaviours drawn from the Civil Service Success Profiles). If your written application is successful you will be invited to a face-to-face interview where you will be tested against 3 behaviours from your application.

If a large number of applicants are received, they will be assessed against the Managing a Quality Service behaviour and your CV and Statement of Suitability (Personal Statement). Behaviours are assessed individually with a 250 word statement. We are looking for evidence using the Situation, Task, Action, Result (STAR) methodology. It is highly recommended that you focus by providing one example for each behaviour. Situation: Briefly describe the background of the situation in which you found yourself. Task: What you were required to do/chose to do. Action: What actions you undertook to achieve the tasks.

Make sure to use “I”, not “we” to explain how your actions led to results. Result: Use facts and evidence to demonstrate the results that your actions produced. Explain whether it was a successful outcome, and if not, what you learned from the experience. At sift and interview, you will be assessed against the following: Managing A Quality Service Working TogetherAt Interview, You Will Be Assessed Against The Following: Communicating and InfluencingChanging and ImprovingSeeing The Big PicturePlease make sure you have consulted the HM Government ‘Success Profiles - Civil Service Behaviours’ document Success Profiles - GOV. UK (www. gov.

uk) available on Gov. uk to ensure you have understood the relevant Behaviours at Level Executive Officer for the appropriate gradePLEASE NOTE: Sift & Interview: Sift to take place within 2 weeks of Advert closing. Interviews likely to take place within 2 weeks of Sift. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.

Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles.

This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years.

This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod. gov. uk .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme.

These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions. Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. SecuritySuccessful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirementsThis Job Is Broadly Open To The Following Groups:

UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicantsJob Contact : Name : Donna CowiesonEmail : donna. cowieson100@mod. gov. ukRecruitment teamEmail : DBSCivPers-ResourcingTeam3@mod. gov. ukFurther informationPlease ensure you read the attached candidate information document prior to completing your application.

If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address:

Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc. gov. uk.