Underwriting Consultant

Career OpportunitySantam Brokers Solutions: PLCC has position available for an Underwriting Consultant who will be based in Hill on Empire, Parktown.What will you do?The underwriting consultant’s key focus is on underwriting new and existing business to maintain profitabilitywhile also creating a platform to aid the growth process. Taking responsibility for sound underwriting decisionsthrough mandates and taking initiative. The underwriting consultant will also get involved in internal referralunderwriting decisions to provide guidance to contact centre consultants and brokers. The COE Hub is a keysource of knowledge and leverage to the business at large. Underwriting is the final gate keeper of the healthof the risk.What will make you successful in this role?Do Policy screenings and manage portfolios in accordance with company policy.Handle referrals and the underwriting thereof.Technical underwriting advice.Effective underwriting of complex risks (new business, renewals, ad-hoc).Identifying re-insurance and appropriate action where applicable.Providing quality and correct feedback on high level technical queries.Working within higher level mandates.Negotiating with external clients (brokers).Building and maintaining relationships at various levels within the organization.A good understanding of contact centre processes and SLA.Strong retention focus.Responsible for Risk evaluation and management.Handling of online broker related telephonic requests.Qualifications And ExperienceGrade 12.Short term insurance related qualification (min NQF lev 4); or similar.FAIS requirement: 150 credits with regards to Personal Lines Underwriting (NQF level 4) or equivalent.Computer literate (MS Office package) and Internet.At least 3 years current experience with regards to Personal Lines Short term insurance.RE Qualification (Advantageous).Clear track record in terms of adherence to Quality standard and Compliance.Personal AttributesDecision quality.Persuades.Action orientated.Business insight.Detail orientated.Knowledge And SkillsProfitable underwriting.Customer service.Complaints.Queries.Investigation.Advice.Quality management.Our commitment to transformationSantam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, andexpanding company, we are committed to transformation and growth. While our headquarters are in SouthAfrica, we are rapidly extending our presence into emerging markets across Africa and Asia.With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialistbusiness owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitmentto Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clientscan focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe thefreedom to seize every day is worth protecting.People drive our business, and we are committed to attracting the best talent, whether for permanent roles orshort-term opportunities.Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourageapplications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!