Retail Project Manager (Functional) - BTNO

Job Description: We are seeking an experienced Functional Project Manager with a strong background in retail banking operations, contact center, and problem/issue management to join our Business Technology & Operations (BTNO) team in Singapore. This role will serve as the functional bridge between retail ops teams and technology delivery, ensuring timely and effective execution of project deliverables. Key Responsibilities: Lead and coordinate end-to-end project activities across retail banking operations and contact center domains. Manage issue and problem review cycles across operations and technology. Collaborate with business stakeholders to gather and refine requirements, ensuring alignment with business goals.

Work closely with Technology PMs to monitor delivery progress and ensure milestones are met. Prepare and present comprehensive management reports, dashboards, and project updates. Ensure smooth communication between functional teams and tech teams for all delivery-related activities. Track and manage risks, dependencies, and issues related to project scope, schedule, and quality. Support testing, rollout, and post-implementation reviews. Requirements: 10+ years of experience in project management, with a focus on retail banking, retail operations, or contact center functions. Strong understanding of retail banking processes and customer service operations. Hands-on experience in problem and issue management frameworks.

Excellent stakeholder and vendor coordination skills. Proficient in management reporting, project documentation, and executive presentations. Ability to work in a cross-functional and fast-paced delivery environment