Never Miss a Job Update Again. We have started building our professional LinkedIn page. Company: Location: NigeriaState: Job type: Full-Time Job category: United Nigeria Airlines is a wholly owned Nigerian company incorporated under the Companies and Allied Matters Act of 1990 at the Corporate Affairs Commission to offer commercial air transportation services under the trade name United Nigeria. We Are Recruiting To Fill The Position BelowJob Title: Customer Service Executive (CSE)Locations: Akure – Ondo, Abakiliki – Ebonyi, Ilorin – Kwara & EkitiEffective Date: TBAReports to: Station ManagerDepartment:
Ground OperationsJob SummaryThe Customer Service Executive is responsible for Ticketing and Reservations, check-in, boarding and Baggage services. The Customer service executive reports to Station Manager and are assigned the responsibility of exercising efficient and effective sales, check-in, boarding and baggage services of all United Nigeria Airlines Ltd. Duties / ResponsibilitiesEnsures Tickets are not sold on creditAdheres strictly to all Ticketing Time Limit requirements established by United Nigeria.
For all Ticket purchases – all payments must be in cash or credit cards before ticket is issuedEnsures update with relevant information regarding flight schedules, Flight timing and faresEnsures all necessary tools/materials needed for reservation and ticketing, check-in, Boarding, are available and ready for use before commencement of dutyEnsures receipts, tickets, ticket jackets are available at all time if not make timely request to the supervisorEnsures daily flight program is readily availableEnsures check-in, sales, boarding of passengers are carried out according to United Nigeria SOPEnsures sales, excess baggage charge reconciliation at the end of daily’s operationsEnsures intending passengers hold valid ticket before check-in and boarding.
Ensures valid identification before check-inGenerates passenger manifest and make sure it goes with the flightAttends to any other duty assigned by the supervisorExperience & QualificationsHND or B. Sc in any disciplineA higher degree will be an added advantage. A minimum of one (1) year experience in relevant field. Must be able to work late hours and multi task. Required SkillsExcellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent sales and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills.
Strong supervisory and leadership skills. Ability to develop working partnerships with all staff in airlines at the airportAbility to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Must be smart enough to take critical decisions within a very short time limitProficient with Microsoft Office Suite or related software. Application Closing DateNot Specified. Don't Keep! Kindly Share:
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