Station Manager at United Nigeria Airlines – 4 Openings

Never Miss a Job Update Again. We have started building our professional LinkedIn page. Company: Location: NigeriaState: Job type: Full-Time Job category: United Nigeria Airlines is a wholly owned Nigerian company incorporated under the Companies and Allied Matters Act of 1990 at the Corporate Affairs Commission to offer commercial air transportation services under the trade name United Nigeria. We Are Recruiting To Fill The Position BelowJob Title: Station ManagerLocations: Akure – Ondo, Abakiliki – Ebonyi, Ilorin – Kwara & EkitiEffective Date: TBAReports to: Station ManagerDepartment:

Head, Ground OperationsJob SummaryThe Station Manager is to ensure on-time performance of all domestic, Regional and international flights, transit passenger, baggage, cargo and aircraft activities with the highest standard of service and efficiency rendered to passengers and customers of the airlines with safety, security and on-time departure being top priorityDuties / ResponsiblitiesOversees all aspects of the station’s operations ensuring safe, punctual, efficient and smooth operations.

Assumes direct responsibility for his Station Agents, Customer Service Agent, Security Staff, Ticketing and Reservation Officers, Dispatcher, Ramp Agent, Driver, and Catering Officer) Checkin Agent and Baggage Handlers etc)Directs all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations. Develops schedules ensuring cost compliance and allocating needed resourcesEnsures customer service representatives are fully trained, and knowledgeable and provide superior customer service. Ensures compliance with all UNA Ground Operation Manuals, Load Manuals, Station Manuals and other documents relevant to the management of the station.

Ensures compliance with International, Federal, State and Local Aviation RegulationsIdentifies and manages station problems, investigates and provides recommendations for operational efficiency for ManagementMakes yearly plans and budgets for the station. Negotiates and manages airport-specific contracts, and quotations and follows up service compliance in accordance with the existing contracts. Initiates service recovery efforts in the event of operations irregularities in cooperation with Operational Dispatch. Verifies and approves all station-related invoices and reports any mistakes accordingly.

Involves in station staff recruitment, initiatives disciplinary hearings, training, development and motivational exercises for station staffProvides leadership and guidance to the ground handling agents and UNA staffRepresents UNA at all Airport related functions, and meetings and liaise with the airport authority and governmental offices. Ensures company brand and values complianceEnsures weekly meetings with the station teamEnsures team in the stationComplete quarterly and annual appraisal and staff assessment and make recommendations and submit to the HR Dept. Maintain excellent relationships with Aviation Authorities-NCAA, FAAN, NAMA and NIMET and others-bankers, hotels, car hires etcExperience & QualificationsHND or B. Sc.

in any disciplineA higher degree will be an added advantage. Must be able to work late hours and multi-task. A minimum of three to four (3-4) years’ experience in this role or related capacity. Must be comfortable working under extreme pressureMust be smart enough to take critical decisions within very short time limit. Required SkillsStrong customer service skillsKnowledge of Nig. CARsKnowledge of Ground Handling Operations will be of advantage especially dangerous goods, IATA etc.

Ability to develop working partnerships with all departments and other airlines at the airportAnalytical and forward-lookingTechnical expertise – mastery of job-related knowledge, skills and abilitiesAdaptabilityPersuasiveTeam playerAnticipation and prioritization abilitiesMust be very meticulous with eyes for details. Must have Leadership and motivational skillsDirecting and developing staffRelationship-building skillsInterpersonal skills. Application Closing DateNot Specified. Don't Keep! Kindly Share: