Content and Community Manager

About The RoleWe're looking for a passionate and strategic Content and Community Manager to own and drive our organic content and community engagement efforts. This is a high-impact, cross-functional role that requires a deep understanding of SEO, a knack for storytelling, and a genuine love for building online communities. You'll play a critical role in crafting our brand voice, amplifying our message, and cultivating an engaged audience across platforms. This is a unique opportunity to join a growing company and build systems, processes, and strategy from scratch—ideal for someone who thrives in fast-paced, startup-style environments.

What You'll Do Create overarching social media strategy that ladders up to overall marketing strategy Own and execute our organic content strategy across blog and social channels Develop and manage social media strategy tied to product launches, events, and ongoing community building Write compelling thought leadership content, from Linkedin posts to blog articles, with SEO best practices top-of-mind Craft social media posts for Linkedin, Instagram and other channels Support and create video for social channels Manage and grow online communities, fostering meaningful conversations and responding to engagement across platforms Manage review sites and online comments across platforms - reply to comments and create process where needed to manage reviews and inquiries Partner with cross-functional teams—including Product, Growth, and Design—to ensure cohesive storytelling and alignment with business goals Build from the ground up:

establish scalable processes for content creation, community engagement, customer service enquiries and performance tracking Cross-functional management:

work across teams to get projects off the ground and ensure they're successful for all stakeholders Measure and report on the impact of organic and community initiatives, optimizing based on results and insights Represent the brand voice across all organic channels while maintaining clarity in a complex and evolving brand narrativeRequirementsAbout You 3+ years of experience in content, social media, or community management, ideally within a fast-growing startup Strong grasp of on-site SEO and how to apply it to content strategy Proven experience creating high-quality, engaging written content (long-form, short-form, and social) Experience working with designers and video creation Experience using Canva You have B2B experience Experience in Hubspot.

Salesforce a bonus Deep knowledge of social platforms and what makes content succeed organically Comfortable planning social and content calendars around events, launches, and key milestones Experience managing or contributing to cross-functional projects with multiple stakeholders Ability to thrive in ambiguity and build processes and strategy from scratch Strategic thinker with strong execution skills—you can dream big and also get it done Passionate about social media, culture, and community—and energized by connecting with people Familiarity with analytics tools to track and improve content performance Comfortable with reporting on KPIsBonus Points Experience managing a nuanced or complex brand message Background in logistics, e-commerce or tech