Customer Care Specialist

Serves as contact for internal and external customers and responds to routine inquiries and needs. Resolves moderately complex issues and refers customers to appropriate personnel. Maintains records, details comments and complaints, and performs administrative duties. Panther CentralThe Office Of Business, Hospitality And Auxiliary Services (BHAS) Leads The University's Foundational Business Services And Is One Of The Many Units Under Finance And Operations .

BHAS Performs Critical Services To Ensure Our Students, Staff, Faculty, And Visitors Have An Exceptional Experience On Campus, IncludingAll residence halls and University-owned leased apartments23+ dining locations across campus Hospitality services, including camps and conferences, the University Club, and Heinz Memorial ChapelUniversity Logistics, including student and campus mail, surplus property, campus printing, and moving servicesCampus Mobility, including parking lots and garages, campus shuttles, and commuting opportunitiesPanther Central – the University’s one-stop shop for all campus needs including ID cardsCampus retail operations, including three on-campus stores - The University Store on Fifth, Maggie & Stella's Cards & Gifts, and The Pitt ShopEssential FunctionsServes as first point of contact for internal and external customers including guests, clients, faculty, staff, students, vendors, and othersResponds appropriately to and ensures resolution of routine customer questions, needs, and issues; assesses needs and suggests alternative products or servicesTroubleshoots and handles moderately complex inquiries and issuesRefers customers to supervisors and/or other departments as neededMaintains accurate record of customer interactions and transactions; details all comments and complaints; tracks and gathers information as neededFiles documents, provides data entry, and completes forms requiring standard informationExplains policies and procedures of housing, dining services, and Pitt IDs to students, parents, faculty, staff, and other visitorsOther duties and special projects as assignedPhysical EffortSitting, standing, walking, lifting (up to 35 pounds), carrying, reaching, pushing, and pulling.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all. The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

Assignment CategoryFull-time regularJob ClassificationStaff. Customer Service Representative IIJob FamilyAdministrative SupportJob Sub-FamilyCustomer ServiceCampusPittsburghMinimum Education Level RequiredAssociate's DegreeMinimum Years Of Experience Required3Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement. Work ScheduleWednesday – Sunday 12 PM – 8 PMWork ArrangementHybrid: Combination of On-Campus and Remote work as determined by the department. Hiring Range$17. 74/hour with overtime opportunitiesRelocation OfferedNoVisa Sponsorship ProvidedNoBackground CheckFor position finalists, employment with the University will require successful completion of a background checkChild Protection ClearancesNot ApplicableRequired DocumentsResume, Cover LetterOptional DocumentsNot Applicable