Customer Relationship Management (CRM) & Helpline Assistant

About The University Of SunderlandThe University of Sunderland offers life-changing opportunities for 27,500 students across its campuses in Sunderland, London, Hong Kong, and through global partnerships with learning institutions in 19 countries. We're proud to be a top 50 UK university (Guardian University Guide 2024), with top-quality facilities, inclusive culture, and our vibrant, ever-changing city. The University of Sunderland is in an exciting phase of its development with a new vision and redefined strategic ambitions designed to take advantage of the ever-changing higher education landscape at home and overseas.

About The RoleWe're looking for someone to join our thriving Student Helpline team, providing information to people enquiring about studying at the University of Sunderland. This role is key in nurturing prospective students through their journey from interest through to application and enrolment. You'll communicate with prospective students across a range of channels including email, telephone, and online live chat, while you will also be involved in Customer Relationship Management activities, wider marketing campaigns and reporting on the topics, patterns, trends, and volume of enquiries.

We see this role as vitally important in projecting the University's friendly, inclusive brand to the public while positively impacting student recruitment. We’d love to see what you have to offer our enterprising and innovative University; in return you will get to join a fantastic team. We’re a great place to work, with an excellent range of benefits. What You Can BringThe successful candidate will be used to working effectively as part of a team with a customer-focused attitude and an understanding of customer communication channels.

Planning and organisation skills are an essential part of this role, along with a strong attention to detail. What We Can Offer YouOur University is not just a place of academic excellence, but also a community that embraces inclusivity and support. We value our staff and offer a rewarding package that goes beyond just salary. At the University of Sunderland, we prioritise not only your professional growth but also your happiness and well-being. Enjoy a generous annual leave entitlement of 31 days, along with an additional 5 closure days over the Christmas break and 8 Bank Holidays.

Enrolment into our pension scheme, ensuring your financial security for the future. Access to our “My Lifestyle Benefits Platform”, where you can enjoy online discounts at hundreds of retailers every day. Plus, take advantage of exclusive schemes that allow you to purchase a new car, bike, or technology at a discounted rate. Your health and well-being are important to us. That's why we provide access to discounted private medical insurance, health cash plans, and guidance on financial well-being. Maintaining an active lifestyle is made easy with discounted membership for CitySpace Fitness, our state-of-the-art facility for sports and social activities.

Equality, diversity & inclusion We strongly believe that an inclusive university, where a diverse range of individuals feel valued and have equal opportunity to get into work and reach their potential, is good for our staff, students, university, and society. Our work on equality, diversity and inclusivity has never been more important. We believe inclusivity is an essential value at the heart of what we do, and we want all our staff to be part of that journey with us.

Our recent staff survey conducted in 2023 showed that 97% of our staff believed that we were committed to achieving an inclusive university. The closing date for applications is Monday 4th August (23. 59 GMT). Interviews for this role are likely to be held on Tuesday 12th August. For any informal enquiries please contact, andrea. carl@sunderland. ac. uk or emma. collins@sunderland. ac. uk.