System Support Analyst

System Support Analyst (Remote/On-Site Hybrid – Texas Based)Location: HoustonDepartment: Service DeskReports To: Service ManagerAre you an End User Support guru who thrives in a fast-paced, team-oriented environment?At Uprite Services, we’re looking for a System Support Analyst to join our award-winning team. This role is ideal for a tech-savvy professional who enjoys solving problems, supporting end users, and delivering exceptional service remotely and occasionally onsite. Who We AreUprite is a trusted technology partner, providing managed IT, cybersecurity, cloud, and phone solutions to growing businesses across Texas.

Our team is built on high performance and a values-driven culture called The Uprite Way, which guides how we serve clients and support one another every day. Learn more at www. uprite. comAbout The RoleAs a System Support Analyst, you’ll be a vital part of the Service Team, delivering support across: Remote End User Support (MS365, Outlook, business apps, spam filtering, etc. )Hardware Setup & TroubleshootingLight Server & Network AdministrationClient Documentation & Knowledgebase ManagementYou’ll handle advanced desktop and software support, collaborate with vendors, and ensure accurate ticket documentation.

This is a client-facing role with a high emphasis on communication, problem-solving, and proactive service delivery. On-call rotation is required.

Key ResponsibilitiesEnd User Support (60%)Provide support via phone, email, and remote tools for Microsoft 365, Outlook, spam filtering, and business applicationsManage Microsoft 365 administration (licensing, applications, Azure)Troubleshoot user technical issues and update tickets until resolutionEscalate issues appropriately and engage with vendors as neededHardware Support (20%)Provision and image PCs for new users or refreshesResolve printing and peripheral issuesInstall and configure hardware/software and assist with replacementsServer & Network Support (10%)Manage Active Directory and NTFS permissionsApply and manage Group Policy settingsAssist with basic server and firewall troubleshootingDocumentation & Admin (10%)Maintain client documentation (configs, passwords, approvals)Update internal processes and participate in knowledge sharingAccurately track time and ticket workMentor L1 Analysts and participate in team meetingsSkills & AbilitiesWhat You Bring to the TableStrong communication and customer service focusSolid troubleshooting and root cause analysis abilitiesTeam-oriented with a high standard for quality and follow-throughFamiliar with VPNs, remote access, Hyper-V/VMware, and Microsoft 365Comfortable working with Windows Desktop/Server environments and basic networkingRequirementsAssociate’s degree in IT or equivalent experience2+ years of experience in IT support or a related fieldValid Texas driver’s license and insuranceAbility to occasionally travel to client sites as neededWhat We OfferWe believe our team is our greatest asset.

That's why we offer a comprehensive benefits package including: Medical, Dental, and Vision InsuranceShort & Long-Term Disability401(k) with Company MatchPaid Vacation & HolidaysProfessional Growth & Career Development OpportunitiesEqual Opportunity EmployerUprite Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ready to support clients and grow your IT career with a high-performing team?Apply today and bring your talent to The Uprite Way. Powered by JazzHRJkQhzB91a9