Customer Relations Spec

在申请工作之前，请从本页右上角的选项中选择您的语言偏好。在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性，体验我们有益的文化，并与才华横溢的团队合作，帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天，我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力，那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。职务描述：The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems (i. e. , missing and damaged items) and service failures (i. e. , missed deliveries). He/She handles and processes customers' issues and complaint phone calls (i. e. , calls to UPS Corporate Headquarters, Global Business Services, and UPS telephone package line), emails, faxes, and letters. This position is responsible for handling calls originally directed to UPS senior management and Management Committee members, managing the resolution process and reporting back to UPS senior management and Management Committee members on issue and complaint resolutions.

The Customer Relations Specialist utilizes customer information databases to build customers' complaint profiles, summarizes and highlights customers' issues, and determines UPS location responsibility (e. g. , District Managers, Operations Centers, etc. ) for resolving customers' issues. This position interacts with UPS corporate departments (i. e. , Public Relations, Legal, and Security) to ensure departments are notified of customers' issues and develop reports for Customer Relations and UPS senior management, summarizing customers' issues and resolutions. He/She acts diplomatically to handle calls from VIPs and diffuses and stabilizes calls from frustrated customers.

This position processes correspondence from attorneys and states' attorneys general to ensure requests, demands, and inquiries are processed correctly within established deadlines. 员工类型: 永久UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。