Junior Customer Success Manager

Upstream is looking for a Junior Customer Success Manager to join the CSM Group and focus on supporting our Customers Success Managers worldwide in building and monitoring customer engagement, long-term strategic projects and the deployments. As a Junior Customer Success Manager, you will play a pivotal role in overseeing and managing the critical aspects of the customer life cycle, ensuring the successful completion of projects and ensuring that all project objectives are met in a timely and efficient manner.

The Junior Customer Success Manager is expected to provide direction, oversight, and supervision across all customer-related tasks performed by many different Upstream teams, to ensure successful completion of the CSM team's projects. Responsibilities will span across three key areas: bugs management, feature requests management, and deployment management. This role is full time and is Herzliya, Israel based. Responsibilities: Spend about 70% of your time coding, building and tuning the data lake (Iceberg + Trino + dbt) for fast, cost-effective queries. Lead and mentor skilled data engineers: code reviews, pairing, growth plans, and future hiring.

Own the platform roadmap including schema design, query-engine upgrades, governance and new technology choices. Design and maintain well-partitioned tables and views so DS, DA, users and product teams can work faster and effectively. Automate ETL data-digests and ML model training with Prefect, and own the pipelines for deployments (GitHub Actions → Kubernetes), data-quality checks, monitoring and SLOs. Enhance and scale our ML platform, and automate the machine-learning lifecycle (MLflow, feature stores, model builds and deployment). Stay focused on the data lake. Requirements: Proven experience as a Project Manager or in a similar role in a software development environment.

Strong project management capabilities, including planning, execution, and delivery of projects within specified timelines. Strong organizational, communication, and leadership skills. Familiarity with bug tracking systems, feature request management, and deployment processes. Ability to adapt to changing priorities and effectively manage project timelines. Proven capability of proactively chasing and coordinating with team members to ensure timely task completion. Team player, effective interpersonal skills, and good vibes. Ability to communicate with both business and technical counterpartsHighly proficient in using Jira for project management Experience in the following fields - Cybersecurity /Data analytics - preferred.

Experience with cloud (AWS, Azure, Google Cloud) deployment - preferred.