US Collection Process

About The OpportunityA high-volume international BPO operating in US debt recovery and accounts receivable management. We service US-first creditors and financial institutions, delivering compliant, results-driven collections and dispute resolution at scale.Primary Job Title: US Debt Collections SpecialistMindtel is hiring on-site collection professionals in India to manage outbound/inbound US consumer accounts. This role demands strict adherence to US regulatory frameworks, exceptional negotiation capability, and proficiency with modern collections tooling.Role & ResponsibilitiesManage high-volume outbound and inbound calls to US accounts—locate debtors, negotiate payments, and secure documented payment arrangements.Comply with FDCPA, TCPA and internal policy on all contacts; maintain accurate call documentation and adhere to Do-Not-Call (DNC) restrictions.Use skip-tracing tools and CRMs to update account information, validate contact data, and escalate hard-to-locate accounts for advanced trace.Resolve disputes and inquiries promptly, escalate legal or complex cases to the compliance team, and follow documented dispute workflows.Hit performance KPIs (contacts per hour, promises-to-pay, recovery rates, quality scores) and produce concise account status reports for portfolio managers.Participate in quality monitoring, take feedback from coaching sessions, and apply best practices to improve right-party contact and payment conversion.Skills & QualificationsMust-HaveFDCPATCPAPCI-DSSAccurintTLOxpFive9PreferredGenesys CloudSalesforce Service CloudNegotiation strategies for debt settlementBenefits & Culture HighlightsOn-site role with structured training on US compliance, tools, and soft-skills for collections professionals.Performance-linked incentives and career paths into team lead and portfolio manager roles.Compliance-first culture with ongoing coaching, quality monitoring, and measurable career growth.Location: On-site in India. If you are a results-driven collections professional with strong regulatory knowledge and experience using industry tools to recover US receivables, we want to hear from you.Skills: debt collection,five9,tcpa,accounts receivable,bpo,accurint