US IT Support / Helpdesk Support Agent (Night Shift)

We are looking for a dedicated IT Support / Helpdesk Support Agent to provide remote technical support to US-based users while working onsite from our Karachi office during the night shift. The ideal candidate will be confident in English communication, technically sound, and capable of resolving issues independently in a fast-paced environment.Key ResponsibilitiesProvide first-level and second-level technical support through remote channels (calls, emails, and ticketing systems)Resolve hardware, software, networking, and system-related issues efficientlyTroubleshoot networking issues, including IP addressing, DNS, and connectivityConfigure, maintain, and support VPN connectionsRemotely access user systems to diagnose and fix technical problemsEnsure timely resolution and proper documentation of all support casesEscalate unresolved issues when required while maintaining ownershipDeliver professional, clear, and confident communication to US-based clientsRequired Skills & QualificationsProven experience as an IT Support / Helpdesk Support AgentStrong knowledge of networking concepts, including IP addressing and basic troubleshootingHands-on VPN support experienceFluent in spoken and written English communication skillsAbility to independently resolve issues remotelyComfortable working night shift aligned with US time zonesStrong problem-solving mindset with a customer-focused attitudePreferred QualificationsBachelor’s degree or diploma in IT, Computer Science, or a related fieldRelevant IT certifications (CompTIA, Microsoft, Cisco) are a plusJob Location & ShiftLocation: Onsite – KarachiShift: Night Shift (US Time Zone Support)Powered by JazzHRflT3CshHXs