User Experience Designer

The roleOur Experience Designer is responsible for supporting and delivering on 7-Eleven’s ambition towards becoming a design-driven organisation. You will help our design team in educating the organisation on design and design thinking; supporting on the delivery of key strategic projects, as well as playing a part in forming the foundation of UX/UI operations for the design team.What a Typical Day Might Consist Of …Assisting with scoping and planning user-experience design projects with a senior design manager and/or PO, leaning on UX/UI toolkits and a design mindsetAssisting in running educational activities that contribute toward building out design thinking capability across the organisationSupporting the development of a design culture and identity at 7-ElevenSupporting in the development and execution of educational presentations and workshops on design practice and design thinkingConnecting multidisciplinary stakeholders and partners around key CX/UX flows, journey maps, user stories, service blueprints and other design artefactsOffering thought leadership, mentorship and advice to team members and stakeholdersRepresenting experience design and championing the customer in everyday engagements with the businessBalancing desirability, viability and feasibility in design developmentContributing to the development and management of design operations (focusing on evolving a design system)What's In Your Toolkit …Experience in conducting CX/UX research and conducting collaborative brainstorming or co-design workshopsApplication of HCD and/or UX research skills such as: card sorting, heuristic reviews, ethnographic research methods, reframing, affinity diagramming, A/B testing and behavioural analysis and synthesisDeveloping wireframes from low through to high-fidelity across both iOS and Android operating systemsApplying CX/UX design to strategic business problems Strong communication, presentation, workshop facilitation, coaching and influencing skillsStrong creative confidence, driving creative design and insight within a team and pushing team members to think beyond the boxExperimentation tools and methods for conducting design sprints, rapid prototyping and feedbackAbility to project plan and scope design work and ability to identify risks Experience in Agile ways of working, utilising tools like Jira, DevOps etcStrong proficiency on collaborative design platforms such as Miro, FigJam, Notion etcDemonstrated capability on tactical design platforms such as Figma and Adobe Creative SuiteExperience with research design platforms such as Dovetail, Askable, Maze, Optimal Workshop, TheyDo, Smaply etcUp to date on latest design tools, methods and platformsIt would be even better (but not essential) if you …Have practical experience in one of the following design disciplines: UX, UI, customer experience strategy, service, interaction, experiential, product or industrial design, particularly in the consumer goods and/or retail industry, bridging digital and physical experiences for both customers and team membersMember of industry associations, community groupsWhy Join Us?Vibrant Open Office in Richmond. Work in a dynamic, collaborative space that sparks creativity Work Your Way. Enjoy the perfect balance of remote flexibility and in-office collaboration—get the best of both worldsMake a Difference. Take a paid day off each year to volunteer for a cause you’re passionate aboutFuel Your Day. Enjoy free 7-Eleven coffee and snacks in the office—because great ideas start with great coffeeFamily Comes First. Get up to 15 weeks of paid parental leave so you can focus on what matters mostStay Social & Connected. Join our Social Club and Open Committee for regular events, celebrations, and fun activitiesGrow Without Limits. Access unlimited LinkedIn Learning courses and invest in your personal and professional developmentAt 7-Eleven our people are at the heart of everything we do. We are committed to creating a workplace that fosters inclusion and celebrates diversity. We strive to make every single 7-Eleven team member feel heard, valued, and respected no matter who they are or what diverse characteristics reflect their unique identity. We are proud to be a Diversity Council Australia Inclusive Employer 2024-2025 and Bronze Accredited with the Australian Workplace Equity Index.At 7-Eleven, we are committed to ensuring that all prospective employees have the opportunity to perform at their best throughout our recruitment process. If you require any adjustments to support an inclusive and accessible experience, please contact us for a confidential discussion at peoplesupport@7eleven.com.au** Please note, this email is strictly for adjustment requests related to the recruitment process. Other inquiries sent to this mailbox will not be actioned.**To find out more about our current opportunities follow us on LinkedIn or view our careers page.