User Experience Researcher

Design Researcher (12-Month Contract)Hybrid – Montreal (4 days in-office, 1 day remote)We’re on the lookout for a passionate Design Researcher to join a high-impact digital team within one of Canada’s most respected institutions. If you love diving deep into user needs, uncovering powerful insights, and shaping digital experiences that make a difference in people’s lives, this role could be the perfect fit.You’ll be embedded directly within a cross-functional product team, working alongside designers, developers, and product leads to guide the creation of seamless and human-centered digital products. This isn’t a role where research is an afterthought — your work will directly shape strategy and influence key product decisions from the ground up.What you’ll be doing:• Lead and conduct end-to-end research initiatives — from scoping and planning through to fieldwork, synthesis, and delivery.• Proactively identify upcoming decisions and propose thoughtful, strategic research approaches to inform them.• Work closely with stakeholders to ensure research is collaborative, participatory, and integrated throughout the product lifecycle.• Facilitate usability testing, interviews, workshops, and other qualitative methods to build a deep understanding of user behaviors and motivations.• Translate findings into actionable insights that help shape product strategy, design direction, and roadmap prioritization.• Help foster a research-minded culture, supporting product and design peers in learning how to think and work like researchers.We’re looking for someone who has:• Experience in UX research, human-centered design, or related fields.• A strong understanding of a range of research methodologies (qualitative and quantitative) and when to apply them.• Experience collaborating with designers, product managers, and developers in agile environments.• The ability to clearly synthesize and communicate insights to both technical and non-technical audiences.• A curious mind, strong storytelling abilities, and a natural talent for connecting the dots.Bonus points if you have:• A degree in Psychology, Anthropology, HCI, Information Studies, Design, or a related field.• Experience working in large organizations or complex digital ecosystems.• Comfort moderating live sessions that cover high-complexity or sensitive topics.• Familiarity with design thinking principles and facilitation techniques.Why you’ll love this role:• You’ll help shape products used by millions of people across the country.• You’ll join a design-led team that values collaboration, inclusivity, and continuous learning.• You’ll be part of a workplace that supports research as a core part of product development — not just a checkbox.• It’s a 12-month contract with the possibility of extension or longer-term opportunities.Note that we're looking for someone Bilingual (English & French).Sound like your kind of challenge? Apply now — we’d love to hear from you.