User Support Specialist

Company DescriptionAMCA is a leading consultancy firm based in Dubai, UAE, specializing in financial and management advisory services. With over a decade of experience, AMCA is recognized as one of the top providers of auditing and tax consultancy solutions. The firm has built a reputation for delivering exceptional services to businesses seeking expert financial guidance and operational excellence.Role DescriptionThis is a full-time, on-site role for a User Support Specialist located in Dubai. The User Support Specialist will provide technical support to end-users, troubleshoot hardware and software issues, and maintain the functionality of desktop computers. Additionally, the role involves assisting customers with inquiries, resolving system-related issues, and ensuring optimal user experience through analytical problem-solving and efficient support processes.Experience - 1+Salary - 3k AED5 Days WorkingQualificationsProficiency in Technical Support and TroubleshootingStrong Analytical Skills for diagnosing and resolving issuesExperience in Customer Support and end-user assistanceKnowledge of Desktop Computers and related hardware/softwareExcellent communication and interpersonal skillsAbility to work collaboratively in an on-site environmentPrior experience in the financial or consultancy sector is a plusBachelor's degree in Information Technology, Computer Science, or a related field