Utility Billing Clerk

Salary$18.23 HourlyLocationCocoa, FLJob TypeFull-timeJob Number26-022DepartmentFinance / Customer ServiceOpening Date10/17/2025Closing Date11/1/2025 12:00 AM EasternDescriptionBenefitsQuestionsJob DescriptionJOB SUMMARYUnder general supervision, performs clerical work in utility billing, maintaining, processing and verifying accurate information for customer utility accounts such as bills, deposits, services, refunds and adjustments. Processes and maintains records of maintenance and inspections of work orders.Essential Job FunctionsMaintains files, exception reports, postings, and billing registers.Originates accurate utility monthly bills and adjusts accounts and generates corrected bills.Processes final billing, customer account refunds, and returned checks from final refunds.Issues and completes work orders that aid in the accuracy of billing records.Resolves utility billing related issues.Secures and enters truck meter readings brought in for inspection.The majority of position duties are required to be performed on-site.Validate appropriate services assigned to customer's account to ensure the accuracy of billing records.Essential Employees may be required to work during a declared or undeclared emergency.Performs other related job duties as assigned.Knowledge, Skills And AbilitiesKnowledge of different rates and services for the various local and county government agencies that the city bills.Knowledge of utility billing procedures and practices, standard office practices, methods and procedures.Ability to make arithmetical computations quickly and accurately.Skill in the use of a variety of computer programs, including Microsoft Office, and various other office equipment.Ability to properly and accurately apply bookkeeping and accounting principles both in actual work and review of same.Education And ExperienceHigh school graduate or GED certificate with accounting and bookkeeping emphasis with two (2) years' of responsible bookkeeping and computer experience; or an equivalent combination of education, training and relevant experience.Special QualificationsMust possess a valid current Florida driver's license, or be able to acquire one within 45 days of hire.Essential Physical SkillsPHYSICAL DEMANDSRequiredThe work is normally light and may require exerting up to 20 pounds of force occasionally, and up to 10 pounds frequently to move objects. Additionally, the following physical abilities are required:Dexterity: Primarily with fingers, as in picking, pinching, or typing.Grasping: Applying pressure with the whole hand.Handling: Picking, holding, or otherwise working, primarily with the whole hand.Hearing: Ability to hear and understand at normal speaking levels with or without correction.Mental Acuity: Ability to make rational decisions.Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.Speaking / Talking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.Reaching: Ability to extend hand(s) and arm(s) in any direction.Ability to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.WORK ENVIRONMENTWork is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.Medical, Dental, Vision, Life Insurance, and Long Term Disability11 Paid Holidays per yearVacation & Sick TimeComplimentary Health ClinicRetirementDiscounts, Wellness Benefits, and much more!01Do you possess a high school diploma or GED certificate? YesNo02Have you completed courses in bookkeeping or accounting with two (2) years of responsible accounts payable or bookkeeping experience; or do you have an equivalent combination of education, training and relevant experience? YesNo03Do you possess a valid current State of Florida driver's license or are you able to acquire one within 45 days of hire? YesNoRequired Question